Wireless Access

Occasional Contributor II

VisualRF not starting after update to 7.5.6


I updated from 7.5.5 to 7.5.6 and visualrf stopped working.

I get the message

"VisualRF engine is not currently running. It may be disabled. Enable it on the VisualRF Setup page. The engine may take a few minutes to start after it is enabled."

VisualRF is enabled,  I tried disabling and re-enabling it, I also rebooted the server.
Memory allocation is 8GB, core threads is 8, location caching threads is 8, UI threads is 8.   (all settings recommended from airwave support)

Does anyone have a solution or something I can try?



Occasional Contributor II

Re: VisualRF not starting after update to 7.5.6

Well, It started working again on its own.
It took about 30 minutes (From my reboot time) until it  loaded.


Re: VisualRF not starting after update to 7.5.6

How many floor plans do you have in VRF?  How many APs placed?  Clients?  I'd be interested in seeing the /var/log/visualrf/visualrf.log and /var/log/service_watcher log.  These can help pinpoint if there was a restart loop or what VisualRF was actually doing in the background during that 30 minutes.  At the same time, should check the output of 'top -c' to see if swap was hit during that time, to make sure it's not an issue with performance of the server.  If you don't want to post these files to the forum (for security of your data), open a support case and reference this forum article.

Rob Gin
Senior QA Engineer - Network Services
Aruba Networks, a Hewlett Packard Enterprise Company
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