Wireless Access

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Occasional Contributor II

What is the purpose of license support contract?

Hi,

 

We have Aruba 7030 controller. We maintain a support contract for it. We renewed it lat year for 3 years (H9PX9AC). We need to buy extra AP capacity and PefNG licences for this controller. And reseller says there is also support contract per license count; Aruba 3Y FC 24x7 License PEF Cn SVC [for JW473AAE] .

 

So why there is a support contract per license also? What is the benefit of it? Is this mandatory?

 

Regards,

 

Rahman

Contributor I

Re: What is the purpose of license support contract?

The support contract on the controller covers the controller hardware. License support gives you access to TAC for software support as well as software updates.
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