Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Windows 10 and Windows Phone can't authenticate WLAN

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  • 1.  Windows 10 and Windows Phone can't authenticate WLAN

    Posted Sep 05, 2016 06:23 AM

    Hi,

     

    I have a corporate WLAN that authenticates against an LDAP server. Users trying to connect on iOS devices have no problems. Users trying to connect with Android devices occasionally have issues. Users trying to connect with Windows 10 or Windows Phone aren't able to connect at all.

     

    Windows users get an error message they can't connect to this network. I'm guessing there's an issue with the certifcate, but I'm left clueless..

     

    Tom



  • 2.  RE: Windows 10 and Windows Phone can't authenticate WLAN

    EMPLOYEE
    Posted Sep 05, 2016 12:04 PM

    What RADIUS server are you using?

    Is your RADIUS server certificate public, private or self-signed?

     



  • 3.  RE: Windows 10 and Windows Phone can't authenticate WLAN

    Posted Sep 05, 2016 02:04 PM
    Hi Capelli
    It's not a RADIUS server, it's an LDAP server they're using.
    Tom


  • 4.  RE: Windows 10 and Windows Phone can't authenticate WLAN

    EMPLOYEE
    Posted Sep 05, 2016 07:33 PM

    Well what type of authentication are they using?  It is captive portal?



  • 5.  RE: Windows 10 and Windows Phone can't authenticate WLAN

    Posted Sep 22, 2016 07:50 AM

    Hi, sorry for the delay, was on holiday for 3 weeks..

     

    No, it's not a captive portal. They connect to the network and straight away need to enter their Windows credentials (LDAP) to gain access to the network. This is working fine for all devices, except for Windows Phones and Windows 10 devices.