Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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frequent AP down

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  • 1.  frequent AP down

    Posted Jun 04, 2014 01:25 AM

    what do you think is the issue regarding frequent AP down with no hardware and network issue? Do you think software affects this kind of issue? Everytime the AP will be up, after few minutes, another AP will down. So its like alternate process.

     

    Thanks



  • 2.  RE: frequent AP down

    EMPLOYEE
    Posted Jun 04, 2014 03:14 AM

    We need much more information to try to help you.

     

    What version of ArubaOS?

    What model controller?

    What model access points?

    How many access points?

    When did this start happening?



  • 3.  RE: frequent AP down

    Posted Jun 04, 2014 03:48 AM

    version: 6.2.0.3

    mc model: 3600

    ap model: AP135 and AP105

    number of AP: 66

     



  • 4.  RE: frequent AP down

    EMPLOYEE
    Posted Jun 04, 2014 04:08 AM
    when did it start happening?


  • 5.  RE: frequent AP down

    Posted Jun 04, 2014 06:13 AM

    We did not changed/modify any configurations on the controller before this issue occur. 



  • 6.  RE: frequent AP down

    EMPLOYEE
    Posted Jun 04, 2014 06:16 AM

    Please check the physical switch port that the access points and the controller are plugged into.  Find out of there are any errors.



  • 7.  RE: frequent AP down

    Posted Jun 04, 2014 06:35 AM

    We already checked for the ports of the PoE Switches and the connections between Controller to Switches to APs. 



  • 8.  RE: frequent AP down

    EMPLOYEE
    Posted Jun 04, 2014 06:37 AM

    On the controller commandline, type "show log system 50" to see if there are any messages about the access points.

     



  • 9.  RE: frequent AP down

    Posted Jun 04, 2014 07:08 AM

    it shows "RESTARTING TX ALL"



  • 10.  RE: frequent AP down

    EMPLOYEE
    Posted Jun 04, 2014 07:10 AM

    Please open a case with tac to get your logs interpreted.  We could try to resolve this here, but it would take some time.

     



  • 11.  RE: frequent AP down

    Posted Jun 04, 2014 07:20 AM

    thanks Colin. Where can I open a case regarding this issue?



  • 12.  RE: frequent AP down

    Posted Jun 06, 2014 12:24 AM

    You have several options for opening a TAC case:

     

    1. Call support: http://www.arubanetworks.com/support-services/support-program/contact-support/
    2. Email support: support@arubanetworks.com
    3. Create a case on support.arubanetworks.com