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Guru Elite

Re: "Retrieve Image Fail" Error Message RAP Conversion Process

It is not.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor I

Re: "Retrieve Image Fail" Error Message RAP Conversion Process

Okay. There is one other difference between working RAP Controller and Non-working. On the working controller, for the switchport trunk, I have both the native vlan and allowed vlans set. Mgmt VLAN is set as the native and it's included in the allowed. On the non-working controller, I have the Mgmt VLAN listed in the allowed list only. Native VLAN is not set. 

Contributor I

Re: "Retrieve Image Fail" Error Message RAP Conversion Process

Checked the datapath session. I see the tunnel up between controller and RAP. However, the controller doesn't appear to be sending traffic on ports PAPI or TFTP/FTP back to the RAP. 

 

I downloaded non-controller to match version of working controller and reboot. No change. The RAP successfully forms VPN tunnel 4500 back to controller and obtains an inner ip address. If I console into the RAP, I can reach the controller mgmt ip address via icmp. Still unable to get RAP to download it's firmware. 

 

I manually tried to upgrade the RAP to match the non-working controller OS. Still no change.  

Guru Elite

Re: "Retrieve Image Fail" Error Message RAP Conversion Process

I want to ask you to open a TAC case, because there is some detail that we are missing here.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.4 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
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Aruba Central Documentation
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Aruba Technical Webinars
Contributor I

Re: "Retrieve Image Fail" Error Message RAP Conversion Process

Thanks. I raised a case with Aruba TAC. Troubleshooting issue now.

 

One last question about default user-roles. If a default user-role, like default-via-role or default-vpn-role do not appear in the list of user-roles  webUI view, is there a process to re-add them back into the webui? 

When I manually try to re-add them, the system errors out stating that the role already exists, even though it doesn't appear either at the CLI or Web UI.

Contributor I

Re: "Retrieve Image Fail" Error Message RAP Conversion Process

Resolved issue. After speaking with the Aruba TAC Engr, we re-created the default user-role default-vpn-role on the master controller. Not exactly sure how the default user-role got removed.

After role was re-added, I was able to successfully provision the RAP and establish connectivity. 

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