Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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trouble connecting acer iconia 10 tablet to aruba

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  • 1.  trouble connecting acer iconia 10 tablet to aruba

    Posted Apr 03, 2015 02:09 PM

    We have some Acer Iconia 10 Tablets running Android 4.4 and they have issues with Authenticating through clearpass on both our SSID with PSK and our Authentication rules for wireless devices, i wondered if anyone else has run into the same issue and if there is a fix? we did a factory eset and even updated the firmware on the Android Tablet with no luck, we can connect to the Guest Broadcast without a problem.

    When connected to our Test enviornment Cisco Linksys router it jumps between WEP and WPA/WPA2 

    I would like to get any insight into this problem if it has been encoutered anywhere else and if there is a solution?



  • 2.  RE: trouble connecting acer iconia 10 tablet to aruba

    EMPLOYEE
    Posted Apr 04, 2015 09:48 AM

    Unless someone responds with something specific about the Iconia 10 Tablet, we need much more information:

     

    - What version of ArubaOS?

    - What access point?

    - What type of encryption is being used?

    - Did you enable client debugging to see where it fails?

     



  • 3.  RE: trouble connecting acer iconia 10 tablet to aruba

    Posted Apr 06, 2015 01:03 PM

    - What version of ArubaOS? Aruba 7210 Ver.6.3.1.14

    - What type of encryption is being used? tried 802.1x and PSK- Works on Guest open SSID 

    - What access point? AP-225

    - Did you enable client debugging to see where it fails? We did not try any debugging, We have since send back the Tablets to get a different manufacturer.

     

    My question is if we have vendors or guest come in and we have issues witht those devices, what can we do?


    #7210