Wireless Access

I cannot provision one of my ap, when i click provision, it is returning an error message

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)
Timestamp: Tue, 17 Jan 2012 08:57:37 UTC

Message: 'this.apparams.apgroup' is null or not an object
Line: 2536
Char: 1
Code: 0
URI: https://xxx/jscripts/approvision.js

This only happen to one particular AP, the rest is working fine

What version of ArubaOS is this?  What type of AP is it?

i am using os 6.1.2.0 and ap 125

Can you try first clearing your browser cache?  Is there any way that you can upgrade to the latest 6.1.x , as well?

i do not think that is a browser issue as i am trying from different computer, from firefox and google chrome, it do not show any error message but the page that show up is blank after i click provision. i will consider upgrading to the latest version and give it a try again. However, i remember that i was able to provision this AP 2 weeks ago and when i want to reprovision it again today, it is not working

Is there a space in the AP name?

I'm having the same issue. And I tried clearing the cache and same results... BLANK Page, no error. And to the AP-Name.... Yes, the 3 APs that I'm having provisioning issues with have spaces in the name. The other APs I provisioned did not. How do I fix the problem then?

on the command line.....

#conf t

#ap-rename <serial number of ap> <new ap name>

#write mem

That should do the trick.

(aruba) (config) #ap-name <SerialNumber> <Name_XXXX-YYYY_ZZZZ>
                                                                                   ^
% Invalid input detected at '^' marker.

The trick didn't work. I got the above error. Any thoughts?

Yes, for example....

(aruba) (config) #ap-name AJ0288555 Name_XXXX-YYYY_ZZZZ
                                                                       ^
% Invalid input detected at '^' marker.

Above is what it looked like.

there is the spacing in between and i guess that is the reason that it is not working as the rest of my ap is without spacing. Also i tried the ap-rename command that getting the same error as tecniq

Sorry, missed the 2nd page, saw after I posted.

thanks it is working and i can now provision the ap from GUI.

The actual command shall be (Aruba3400) (config) #ap-rename serial-num xxxxxxxxx "xxxxxxx"

Thanks people. This worked for me too.

Thanks for this post. Help me with my issue as well.

If possible, please mark this post as solved. Appreciate it. 

This issue is fixed in version 6.1.3.0 

I know this because i reported the issue to Aruba :)

While working with techsupport we discovered it was because of the spaces in the name and they worked the fixed into the next release.