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Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

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  • 1.  Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

    Posted May 29, 2014 01:51 PM

    Are there any known issues/bug fixes  with iphone users (iphone4 and up) constantly dropping   wpa/authenticated connection

    this is on a 3200 controller ver 3.4.3.2   with  AP 125s

    --just iphones.  other smartphones/brands are fine.  laptops/desktops are fine.

    --problem occurs when moving and when stationary.  

    --iphone users need to reset their wifi settings to get back to wifi/wpa/authenticated

    --just in this bldg.  iphones are fine when out to other bldgs, sites.

    --iphones drop wpa/wifi connection and goes to 4G

    --i do have an Aruba TAC case open.

    --could not find anything in KB

     

    thanks so much

    Ariel

     

     


    #3200


  • 2.  RE: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection
    Best Answer

    Posted May 29, 2014 01:56 PM

     

     

    Not sure if this enabled under that version but do you have band steering enabled or spectrum load balancing ?

     

    And under the 802.1x aaa profile do you have enabled PMKID Caching?



  • 3.  RE: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

    Posted May 29, 2014 03:13 PM

    thanks Victor,

    I will find out.  are these the features that can possibly improve their connections.?

     

    ariel



  • 4.  RE: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection
    Best Answer

    Posted Jun 20, 2014 04:54 PM

    Hi Victor,

     

    After monitoring for over 2 weeks,  it appears the  problem has been fixed. 

     

    Resolution:  Aruba TAC  disabled OKC  and  enabled PMK

     

    So, kudos to you Victor for your comment on PMK

     

    I am thinking we might be able to apply this on all the  other  bldg  controllers across the University.

     

    Thanks all!

     

    Ariel



  • 5.  RE: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

    EMPLOYEE
    Posted May 29, 2014 03:53 PM
    @amalig wrote:

    Are there any known issues/bug fixes  with iphone users (iphone4 and up) constantly dropping   wpa/authenticated connection

    this is on a 3200 controller ver 3.4.3.2   with  AP 125s

    --just iphones.  other smartphones/brands are fine.  laptops/desktops are fine.

    --problem occurs when moving and when stationary.  

    --iphone users need to reset their wifi settings to get back to wifi/wpa/authenticated

    --just in this bldg.  iphones are fine when out to other bldgs, sites.

    --iphones drop wpa/wifi connection and goes to 4G

    --i do have an Aruba TAC case open.

    --could not find anything in KB

     

    thanks so much

    Ariel

     

     

    3.4.3.2 came out almost 3 years ago.  As devices get added, Aruba patches the code to improve interoperability.  You are doing the right thing working with TAC.