Security

Quick connect  Android Application won't install network config profile,

It does not work on Samsung Galaxy, Pixel, and Huwai phones. I try all possible troubleshooting steps, different default browsers, Uninstall and install Quickconnect, the same error " There are no networks defined for your device type."

So far, no issues with iPhones, only Android!

When will the developers fix these issues??

There are no know issues with those platforms. Do you have a TAC case open?

Does Andriod option is selected under supported device list in Deployement & provisioning > provisioning settings?

Yes, it shows as an active device on the Clear Pass Management console, The device used to work until the moment when for other issues to troubleshoot Celluar provider needs to reset network settings. No steps are working. We always have a problem with this application in our company when need to connect any Android devices! So please fix this application!?

 

What did TAC say?

the webpage at market://details?id=com.arubanetworks.quickconnect.android could not be loaded because net::ERR_UNKNOWN_URL_SCHEME 

 

How you can explain this? 

I do not know what the " TAC" abbreviation means!?

after downloading the quick1x.networkconfig and opened with QuickConnect shows the name of the organization profile but when selecting the profile we receive the error. 

Open Technical Assistance Case with Aruba support to look in to this issue.

Are you an end user at your organization or a member of the IT organization? This is not an end user support forum. You should reach out to your IT organization who can work with Aruba TAC to troubleshoot.

Hi Martin 

im having similar issue with android 10 and up . cant install the network config file with the quick connect app.

seems that the file is not associated with the app. 

hoping they can fix this soon.
Original Message:
Sent: Dec 31, 2019 10:20 AM
From: Kokich
Subject: Again Quick connect won't install network configuration file!

Quick connect  Android Application won't install network config profile,

It does not work on Samsung Galaxy, Pixel, and Huwai phones. I try all possible troubleshooting steps, different default browsers, Uninstall and install Quickconnect, the same error " There are no networks defined for your device type."

So far, no issues with iPhones, only Android!

When will the developers fix these issues??

Make sure you use the chrome browser on the phone. If that is the case, open a TAC support case to provide enough information such that support can report a bug and initiate a fix.

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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Jan 31, 2023 11:43 AM
From: WNorris@datacentrix.co.za
Subject: Again Quick connect won't install network configuration file!

Hi Martin

im having similar issue with android 10 and up . cant install the network config file with the quick connect app.

seems that the file is not associated with the app.

hoping they can fix this soon.
Original Message:
Sent: Dec 31, 2019 10:20 AM
From: Kokich
Subject: Again Quick connect won't install network configuration file!

Quick connect  Android Application won't install network config profile,

It does not work on Samsung Galaxy, Pixel, and Huwai phones. I try all possible troubleshooting steps, different default browsers, Uninstall and install Quickconnect, the same error " There are no networks defined for your device type."

So far, no issues with iPhones, only Android!

When will the developers fix these issues??