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Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

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  • 1.  Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    Posted Sep 14, 2022 11:11 PM

    I have been tasked with testing the above unit and when i am folowing the 'HP KVM Server Console Switch G2 user Guide'. When i initially boot the unit, the OSD screen appears for about 10 seconds and thereafter, it changes to a window which just says 'Free'.

    there is no mention of theis 'Free' windoe in the guide, can you advise as to what is causing this problem please?



  • 2.  RE: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    EMPLOYEE
    Posted Sep 15, 2022 07:57 AM
    I don't think this relates to Aruba or networking. Please find a forum for HPE Servers or console servers.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 3.  RE: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    Posted Sep 15, 2022 08:13 AM
    Thanks for getting back. 
    I had contacted HPE before i contacted yourself and was given this reply:

    Re: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    Hello @gavmac, 

    Thank you for writing to us! HPE Networking forum has moved to Aruba Airheads Community and for HPE networking and Aruba product queries, request you to visit and post your query here: Aruba Airheads Community 

    You can refer to the below link as well for more details:

    HPE Networking forum migration to Aruba Airheads c... - Hewlett Packard Enterprise Community

    Thanks,
    Sunitha G
    I'm an HPE employee.

    Is there a possibility there has been a mistake made? I will also contact HPE with your response to see if they will attempt to answer again

    gav
    Original Message


  • 4.  RE: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    EMPLOYEE
    Posted Sep 15, 2022 08:39 AM
    I think they stopped reading after the word switch. A console switch is not a network switch, it's related to servers.

    Apologies for the misunderstanding and 'ping-pong'; but Aruba does not have console switches as product as far as I know.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 5.  RE: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    Posted Sep 16, 2022 05:31 AM
    Do you get OSD when you press Print Scr or Ctrl+Ctrl keys? As Herman noted, this is a Rack&Power product for servers and need to be ask on HPE Support Portal.

    It is advisable that you upgrade the switch to latest FW if it is on versions prior 3.0.

    Best, Gorazd

    ------------------------------
    Gorazd Kikelj
    ------------------------------

    Original Message


  • 6.  RE: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    Posted Sep 16, 2022 06:00 AM
    I get the OSD screen immediately after a minute or two of booting. nothing is selectable on this OSD screen and it disappears after 5-10 seconds and is replaced with the window that says 'Free'
    I cant get access to the Firmware revision because of this issue and there is no firmware label on the units enclosure. Could you send me a link to instructions for upgrading the firmware, if i am not looking at a more serious issue?
    Original Message


  • 7.  RE: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    Posted Sep 17, 2022 03:45 AM
    Firmware link

    Product link

    ------------------------------
    Gorazd Kikelj
    ------------------------------

    Original Message


  • 8.  RE: Test of SPS-Console Switch AF652A 764366-001 (0x2016) SN: R0A51428G9

    Posted Sep 16, 2022 06:02 AM
    and no, pressing Print Scr or CNTR+CNTR does not activate the OSD screen at any point
    Original Message