While on a Zoom call today with video and audio coming from a user, they got up and moved from one room to another. During this time their video and audio stopped being sent from the client laptop, then returned.
I checked the client trail info and found they had moved to a different AP. Knowing the office environment and where they went, they were literally standing underneath another access point. I'm trying to figure out how this drop occurred (there are many others like it, some say it happens when they are not moving at all) but not having much luck with user-debug logs.
802.11r/k/v are all turned on, as are OKC/PMKID. Signal strength is good. Client is a Macbook Pro running the latest software updates (our organization pushes them as soon as they come out).
I'm not a wireless expert by any means, just enough to know how to configure and check basic status of client health.
How can I go about troubleshooting this?
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patrick walton
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