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After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

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  • 1.  After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    Posted Jul 06, 2023 04:29 AM

    About 5% of AP-535 & 635, do not get their own config after upgrade and restart constantly, same events as with 8.11.1.0 SSR_86591.

    After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.0 SSR_86591 AP reports Down | Wireless Access (arubanetworks.com)

    Anyone ?



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    Steinar
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  • 2.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    Posted Jul 07, 2023 03:23 AM

    I upgraded several smaller clusters to 8.11.1.1 without any issues. But have very similar issue when migrating from 8.9.1.7 to 10.4.0.1. Upgrade to 10.4.0.2 resolve my issue.

    Did you try factory reset APs in reboot loop?

    Best, Gorazd



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    Gorazd Kikelj
    MVP Expert 2023
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  • 3.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    Posted Jul 07, 2023 04:18 AM

    Thank you for your quick reply.

    But a factory default is somewhat troublesome, as they come up and down all over the place...in a mix of switchers and OSes. 

    I have re-provisioned.

    Time with TAC later today.. (again!) If it doesn't work out today I have to roll back. (again!)



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    Steinar
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  • 4.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    Posted Jul 07, 2023 08:11 AM

    Controller was reloaded with "old", image, but not Conductor, and then the unwanted behavior stopped.

    I'm waiting for the next stable release while TAC examines logs.



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    Steinar
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  • 5.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    Posted Aug 20, 2023 04:39 PM

    After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.2_87606 AP reports Down

    same behavior as in the previous two attempts despite the fix,:

    Table 6: Resolved Issues in ArubaOS 8.11.1.2

    AOS-243042
    AOS-245983
    AOS-245834
    AOS-244676
    AOS-243499
    Some access points running ArubaOS 8.11.1.0 or later versions
    crashed and rebooted unexpectedly. The crash logs listed the
    reason for the error as BadPtr: 00000050 PC: anul_aon_flow_
    ageout+0xac/0x180 [anul] Warm-reset.

    The fix ensures APs work as expected.

    Table 6: Resolved Issues in ArubaOS 8.11.1.2

    Please anyone, TAC has been unresponsive for 6 month



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    Steinar
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  • 6.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    Posted Sep 17, 2023 07:36 AM

    Yes, thanks, 
    and it keeps going on and on, and the error is moved forward all the way trough:
    8.11.1.0
    8.11.1.1 
    8.11.1.2
    and up to now 8.11.2.0.
    It is unclear why the fine core of Aruba engineers is not engaged into this,?
    Aruba TAC is not engaged in a proper manner, making this still unresolved.
    The case has not even been giving its Defect ID !



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    Steinar
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  • 7.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    EMPLOYEE
    Posted Sep 17, 2023 03:00 PM

    Did you ask them to escalate the issue?



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    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
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  • 8.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    Posted Sep 27, 2023 04:30 AM

    Hope they do



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    Steinar
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  • 9.  RE: After upgraded from 8.11.0.1 SSR_85785 to 8.11.1.1_87111 AP reports Down

    EMPLOYEE
    Posted Sep 27, 2023 11:04 AM

    You have to request that the engineer escalates the case.



    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
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