Leo,
Please check the role that your users are in when they get in that situation of no-connectivity. DHCP problems may be causing this, if they lead to the client losing it's IP. Do all clients on the AP experience the same at the same time? Or is it just one or few clients? It is always the same client, or different clients? Is it always the same client type, or different client types (like HP Windows laptop, Samsung Galaxy S21, Apple iPhone 14)? Does it happen on both of your APs? Or just on one of them? What is the authentication/security that you configured on your SSIDs? Do you see the same across all SSIDs? Or just a single one?
Also, it probably wouldn't hurt to go to the latest 8.6.0.18 version for your APs. It may help if issues are as vague as they are now.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Aug 01, 2022 06:36 AM
From: Leo Pickford
Subject: AP-515 crash? and need restarting once per week
Hello Community,
Dunno how to start troubleshooting this so any help would be great.
Have two AP515 running 8.6.0.14_81691
Normal private WIFI config for LAN Clients.
Approximately once per week the connectivity stops to the AP. Not sure if it's both APs or just the one (VC). All clients connections effected.
Central isn't reporting anything significant. AI Insights reports some DHCP problems but it's non critical and seems unrelated.
This setup has been working fine for months and nothing has changed with the primary SSID config.
If I was to guess to the problem I would be thinking the underlying issue is our core switch HP 5406zl which is very old. Ever since installing these APs I've had random issues.
Not much to go on so appreciate if you cannot help.
Thanks,
Leo.