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Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

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  • 1.  Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    Posted Feb 19, 2024 04:13 AM
    Hello everyone,
     
    Last week I updated my IMC to the latest version E0710P03 and then wanted to update the firmware of my Arubas 2530, 2930 and CX 6000 using a deployment task. This always worked before the IMC update, but now I get the following error on the 2530 and 2930:
    Is there anyone else getting this error? Is it a bug in the new IMC version?
     
    Thank you in advance and best regards


  • 2.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    Posted Feb 20, 2024 03:57 AM

    Hi,
    1. no consistency in version E0710P03 below E0708.P03
    2. 2540,2920,2930  <backup failed> 
    but 
    2626,2650,2824,5308,5400  <backup ok >- in my opinion it is a bug
    3. Problem with sorting by version of Avaible Software (Firefox,Chrome)

    Service > Configuration Center

     not working: sort by <Latest Available Version>

    Best Regards
       


    Original Message


  • 3.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    Posted Mar 05, 2024 03:44 PM

    Hello

    same problem in my environment after upgrade to E0710P03.

    I cannot deploy task to device and cannot backup software. What is a strange for me that I can for example backup all config from stacked switches only. I think that this is bug and should be immediately fixed.



    ------------------------------
    Krzysztof
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    Original Message


  • 4.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    Posted Apr 03, 2024 06:08 AM

    Hello !

    Same problem here. Since last iMC update E0710P03 we are unable to flash 2530 series.

    Please HPE Team fix it immediatly. 

    The alert CVE-2024-26303 is important and we must upgrade all switches as soon as possible !

    Best Regards.

    Michael


    Original Message


  • 5.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    EMPLOYEE
    Posted Apr 03, 2024 06:13 AM

    If you have urgent issues, always open a case with Support. This community is for non-urgent issues, and not actively monitored/read by support or the product teams. Reaching out to support is the way to report such issues.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 6.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    Posted Apr 15, 2024 12:32 PM

    config backup is partly wasted after updating to E0710P03. too.

    this is kinda annoying.

    some devices backup just fine (didn't actually check for details), some devices don't.
    2024-04-15 18:02:45.986 [INFO (2126)] [THREAD(10396)] [CComponentAdapter::getSupportAdapter()] ver info is ser:HPEAruba2930FSwitch vrp:N/A rel:N/A
    2024-04-15 18:02:45.986 [WARNING (2001)] [THREAD(10396)] [CComponentAdapter::getSupportAdapter()] Fail to get dev version,devID=118
    2024-04-15 18:02:45.986 [WARNING (43)] [THREAD(10396)] [CComponentAdapter::discoverDeviceAdapter()] fail to call getSupportAdapter(),devID=118
    2024-04-15 18:02:45.986 [DEBUG (0)] [THREAD(10396)] strAdapterName is N/A
    2024-04-15 18:02:45.986 [ERROR (43)] [THREAD(10396)] [CComponentAdapter::getDevAdapterName()] fail to call discoverDeviceAdapter()
    2024-04-15 18:02:45.986 [ERROR (43)] [THREAD(10396)] [CComponentAdapter::isDevSupportServiceAction()] fail to call getDevAdapterName().DevID=118,ServiceName = ConfigBackup

    a workaround would be nice.


    Original Message


  • 7.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    EMPLOYEE
    Posted Apr 16, 2024 04:42 AM

    Hi,

    support have a patch for  this problem, you can request it with a support ticket.

    Problem  will be fixed in the next release.

    Kind regards

    Paola



    ------------------------------
    Kind Regards
    Paola
    ------------------------------

    Original Message


  • 8.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    Posted Apr 17, 2024 02:19 AM

    Hi all,

    Thank you @pbit for the information of the patch.

    My iMC server is now fully operational. I can update the firmware of all my switches.

    Best Regards.

    Michael


    Original Message


  • 9.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    Posted 10 hours ago

    since TAC wasn't - sorry to say - of much help here, and E0710P04 didn't fix the problem of being unable to backup some (not all) devices, i fiddled around and could get iMC to backup all of our devices just like before.

    i'll share my findings - hopefully this helps someone out there. here's what i did

    • switched to plain text password view in system settings (no idea whether this was crucial)
    • accessed the device page of a switch that wouldn't do a config backup
    • Configure -> Modify SSH Settings
    • without changing anything, i pressed the 'Test' button, waited for the 'Success' message and pressed 'OK' afterwards

    did that for all the failed devices, et voilá... config backup works for all devices as expected.


    Original Message


  • 10.  RE: Aruba 2530/2930 - Problems with deployment task after update to IMC E0710P03

    EMPLOYEE
    Posted 4 hours ago

    Hi,

    sorry you had so much trouble.  Could you please share the ticket number and I will check why you didn't get the hot patch for 710P03 which  cleared this problem.

    Unfortunately the developers forgot to put in the 710P04 readme the instruction to synchronize the devices after upgrade..

     I have written a knowledgebase and it will be published soon. Here is a screenshot.



    ------------------------------
    Kind Regards
    Paola
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    Original Message