Your Aruba partner or reseller may be able to assist you in that case. Or purchase support for your APs to get full access to TAC.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------
Original Message:
Sent: Feb 02, 2023 09:10 AM
From: bp
Subject: Aruba 550 Series Wrong Passphrase
i tried but they said i have to buy Foundation Care Support for it so that they can help me
"Our records indicate the unit serial number has limited lifetime warranty which covers troubleshooting assistance for product hardware functionality/conformance only. The issue reported in this case involves one or more of the following: Troubleshooting and guidance with set up, configuration, interoperability or additional advance technical troubleshooting.
In order to get this support, your product must have an active Foundation Care for Aruba support contract. To upgrade your support contract type to Foundation Care, please contact your local partner or your Aruba account manager. For details on Foundation Care for Aruba"
Original Message:
Sent: Feb 02, 2023 07:39 AM
From: Herman Robers
Subject: Aruba 550 Series Wrong Passphrase
Think I've seen issues with WPA3/Transition mode on some clients, and switching back to WPA2 or upgrading the clients wireless drivers may help. Downgrading to the lastest 8.10 LSR release could also be considered to see if there is any improvement. But please open a TAC case to get this investigated.
------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
Original Message:
Sent: Feb 02, 2023 05:47 AM
From: bp
Subject: Aruba 550 Series Wrong Passphrase
@Herman Robers can you also help me please?
Original Message:
Sent: Feb 02, 2023 05:41 AM
From: bp
Subject: Aruba 550 Series Wrong Passphrase
hello i am still having the same problem. I have to restart the access points every one or two weeks.
Original Message:
Sent: Jan 13, 2023 07:02 AM
From: DB86
Subject: Aruba 550 Series Wrong Passphrase
I would open a ticket with TAC. This sounds buggy to me. What version are you running on them?
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Dustin Burns
Lead Mobility Engineer @Worldcom Exchange, Inc.
ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022
If my post was useful accept solution and/or give kudos
Original Message:
Sent: Jan 12, 2023 03:45 AM
From: bp
Subject: Aruba 550 Series Wrong Passphrase
Hello,
we are currently using 11 x Aruba 550 Series Access Points and having problems with them every week. Time to time some access points (not all) report errors that the WIFI password is wrong. The devices which were already connected to the WIFI get a error message that the wifi password is wrong and we should enter the new passwort. After typing the right password, we are still getting the error that the password is wrong.
After we restart all the APs via Master Controller, the APs are working again without problems and we are able to connect with devices again.
It is happening almost once or twice in a week.
Can somebody help me with this? Any idea ?
Thank You