Security

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!

David ~ please open a TAC case around this to get it resolved quickly.  

Historically, mini browsers are limited in their ability to do a number of things, for example Google will no longer allow authentication from any mini-browser agent (including Android).  As these issues are identified we try to adjust the system to accommodate the behavior as much as possible.  I suspect that this is a new agent that we have not yet worked with that is failing to properly render the content we are providing.  We then just need to be able to make the adjustments based on the mini-browser to properly work with your devices.

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!

Case 5378474261 was logged. 
I'll keep you updated on the progress.

At this point Microsoft hasn't been great of a help, though I suspect there is a misunderstanding on their side.
I showed a Microsoft engineer what happens and got a reply from one of his colleagues, claiming the mini browser app that starts, is some form of Aruba application, not related to Microsoft Autopilot.

As far as I'm aware, the only thing I configure in the Aruba Clearpass, to get the Cloud Portal working, is how the website / splash page looks like (and ofcourse the SSID, with its settings)
.
I've send them a video of the steps I go through, what exactly happens - and asked them to review it too.

Original Message:
Sent: Dec 08, 2023 06:46 AM
From: DavidB
Subject: Aruba Central Cloud Guest captive portal issue with Autopilot

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!

I'm sorry for the late update, but I would like to inform you that the HPE Aruba engineers deployed a fix 03/02 that solved the problem!

Some notes from the engineering ticket.

• The mini-browser ("Edge component") is using a "WebView/3.0" (you can see this in the HTTP User-Agent) and it is clearly an older version of Edge:
• Mozilla/5.0 (Windows NT 10.0; Win64; x64; WebView/3.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.22631
• Edge 12–18 are considered "legacy" browsers.  The current version is 120.

I did contact Microsoft about the findings and they have forwarded it to their internal teams.

Case 5378474261 was logged. 
I'll keep you updated on the progress.

At this point Microsoft hasn't been great of a help, though I suspect there is a misunderstanding on their side.
I showed a Microsoft engineer what happens and got a reply from one of his colleagues, claiming the mini browser app that starts, is some form of Aruba application, not related to Microsoft Autopilot.

As far as I'm aware, the only thing I configure in the Aruba Clearpass, to get the Cloud Portal working, is how the website / splash page looks like (and ofcourse the SSID, with its settings)
.
I've send them a video of the steps I go through, what exactly happens - and asked them to review it too.

Original Message:
Sent: Dec 08, 2023 06:46 AM
From: DavidB
Subject: Aruba Central Cloud Guest captive portal issue with Autopilot

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!

Hi, what ArubaOS-version fixed the problem?

BR
//Tomas

I'm sorry for the late update, but I would like to inform you that the HPE Aruba engineers deployed a fix 03/02 that solved the problem!

Some notes from the engineering ticket.

• The mini-browser ("Edge component") is using a "WebView/3.0" (you can see this in the HTTP User-Agent) and it is clearly an older version of Edge:
• Mozilla/5.0 (Windows NT 10.0; Win64; x64; WebView/3.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.22631
• Edge 12–18 are considered "legacy" browsers.  The current version is 120.

I did contact Microsoft about the findings and they have forwarded it to their internal teams.

Case 5378474261 was logged. 
I'll keep you updated on the progress.

At this point Microsoft hasn't been great of a help, though I suspect there is a misunderstanding on their side.
I showed a Microsoft engineer what happens and got a reply from one of his colleagues, claiming the mini browser app that starts, is some form of Aruba application, not related to Microsoft Autopilot.

As far as I'm aware, the only thing I configure in the Aruba Clearpass, to get the Cloud Portal working, is how the website / splash page looks like (and ofcourse the SSID, with its settings)
.
I've send them a video of the steps I go through, what exactly happens - and asked them to review it too.

Original Message:
Sent: Dec 08, 2023 06:46 AM
From: DavidB
Subject: Aruba Central Cloud Guest captive portal issue with Autopilot

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!

I'd think this is a fix in Cloud Guest, not in ArubaOS. From the above by DavidB, it looks like the fix was deployed a month ago.

Hi, what ArubaOS-version fixed the problem?

BR
//Tomas

I'm sorry for the late update, but I would like to inform you that the HPE Aruba engineers deployed a fix 03/02 that solved the problem!

Some notes from the engineering ticket.

• The mini-browser ("Edge component") is using a "WebView/3.0" (you can see this in the HTTP User-Agent) and it is clearly an older version of Edge:
• Mozilla/5.0 (Windows NT 10.0; Win64; x64; WebView/3.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.22631
• Edge 12–18 are considered "legacy" browsers.  The current version is 120.

I did contact Microsoft about the findings and they have forwarded it to their internal teams.

Case 5378474261 was logged. 
I'll keep you updated on the progress.

At this point Microsoft hasn't been great of a help, though I suspect there is a misunderstanding on their side.
I showed a Microsoft engineer what happens and got a reply from one of his colleagues, claiming the mini browser app that starts, is some form of Aruba application, not related to Microsoft Autopilot.

As far as I'm aware, the only thing I configure in the Aruba Clearpass, to get the Cloud Portal working, is how the website / splash page looks like (and ofcourse the SSID, with its settings)
.
I've send them a video of the steps I go through, what exactly happens - and asked them to review it too.

Original Message:
Sent: Dec 08, 2023 06:46 AM
From: DavidB
Subject: Aruba Central Cloud Guest captive portal issue with Autopilot

Hi everybody,

I would like to know if there are any known issues with the Aruba Central Cloud Guest Captive Portal, during an Intune Autopilot setup -using a Windows 11 23H2 notebook).

In the Autopilot setup page I see the network in the list. I can connect to it and  a browser app pops up which automatically directs me to the splash page.
But the page doesn't show anything (is blanco / completely white).

I tried testing with the default splash page and with a custom splash page, but no success.

Troubleshooting Autopilot I was able to open the Microsoft Edge browser and the captive portal opened without issues.
This indicates that the issue is limited to the specifiek browser-app that Autopilot automatically opens when I connect to the network.
This particular app shows a very limited GUI, only showing the URL, a forward and back button, a refresh button and a close button.

I already contacted Microsoft about this, but while waiting for an answer I turned to the AP itself.

The AP I use, runs on firmware version 8.11.2.0_87947.
Might this be the cause of some incompatibility?
I've read AOS 10 is more suited for Guest networks and access management.
Would you suggest upgrading to 10.5.0.1_88128 ?

Has anybody expecienced the same issue? Can you please share how it was resolved?

Thanks!