this seems to happen whenever you create a new account.
You will have to call TAC by phone and ask them to check your profile so that it has access to case management.
Original Message:
Sent: Aug 14, 2022 10:00 AM
From: Mohamed Embarak
Subject: Cannot access Case Management in aruba support portal
Dear bestchaan
i had the same problem like you , could you please help me if you solve it
thanks