Wireless Access

 View Only
last person joined: yesterday 

Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
Back to discussions
Expand all | Collapse all

Cannot connect to network issue with ARUBA AP-505

This thread has been viewed 21 times

  • 1.  Cannot connect to network issue with ARUBA AP-505

    Posted Mar 12, 2023 09:49 AM

    Hello 

    We have an issue with some users that have WiFi adapter Intel AX-201 that while connecting to ARUBA WiFi get "Cannot connect to this network" and after awhile they can connect "maybe after 10 times of disconnection and reconnect", we already tried to update the driver but still the same issue.

    Appreciate your support

    Thanks



  • 2.  RE: Cannot connect to network issue with ARUBA AP-505

    Posted Mar 13, 2023 03:35 AM

    Hi Marie.

    Not much info to go from. Did you try to upgrade Aruba APs to new version? You didn't mention the version not the configuration (controller, Instant, Central, standalone).

    There are some threads on Airheads regarding your problem like this thread.

    I would suggest to upgrade APs/controller(s) to latest version of your major release or go to the one of the newest major releases. 

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Expert 2023
    ------------------------------

    Original Message


  • 3.  RE: Cannot connect to network issue with ARUBA AP-505

    Posted Mar 13, 2023 05:15 AM

    Hi Gorazd,

    Thank you for your reply

    Yes we upgrade the standalone controller Aruba 7205 to version : 8.10.0.6 and i think it upgrade all APs after upgrade the controller.

    But we still have the same issue after the upgrading

    Thanks


    Original Message


  • 4.  RE: Cannot connect to network issue with ARUBA AP-505

    Posted Mar 13, 2023 05:30 AM

    Hi Marie.

    Create an open ssid without 802.1x or any other type of authentication and see, if you can connect ok. 

    So we can eliminate wifi part of it and focus on authentication.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    MVP Expert 2023
    ------------------------------

    Original Message