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Captive portal not popup

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  • 1.  Captive portal not popup

    Posted Jul 06, 2022 09:44 AM
    Hello

    We have an issue with Captive portal on Aruba controller VM V.8.7.1.9

    We configured a Guest SSID on controller integrate with Clearpass guest, When we tried to access the SSID there is no popup for the captive portal even though

    Any one can help me fix this issue ?

    Thanks


  • 2.  RE: Captive portal not popup

    MVP GURU
    Posted Jul 06, 2022 09:46 AM
    Make sure your controller has an IP in the VLAN assigned to your guest clients. The controller needs the IP to redirect the clients to the splash page. Also check the VLAN assigned to the initial guest role (probably something like guest-logon).

    ------------------------------
    Dustin Burns

    Lead Mobility Engineer @Worldcom Exchange, Inc.

    ACCX 1271| ACMX 509| ACSP | ACDA | MVP Guru 2022
    If my post was useful accept solution and/or give kudos
    ------------------------------

    Original Message


  • 3.  RE: Captive portal not popup

    Posted Jul 06, 2022 10:15 AM
    Hello

    Thank you for your reply

    Yes the controller has an IP for the VLAN that assigned to guest, also the VLAN assigned to initial guest role.


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    Original Message


  • 4.  RE: Captive portal not popup

    EMPLOYEE
    Posted Jul 06, 2022 10:20 AM

    You need a preauth role, nor guest, guest permits internet Access, you need to redirect this to a portal, client must have a preauth role at this time

     

     

     




    Original Message


  • 5.  RE: Captive portal not popup

    EMPLOYEE
    Posted Jul 06, 2022 10:17 AM

    2 items may help you

    • Controller needs to have an IP on this vlan for redirection process
    • Preauth role must be present at this time, preauth role must have default policies, at least for IPV4, captiveportal & logon-control & captive portal server host

    Regards

     

    Jorge

     

     




    Original Message