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Carepack renewal problems

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  • 1.  Carepack renewal problems

    Posted 14 days ago

    Anyone else having trouble renewing carepacks with HPE Aruba. 

    No matter what reseller I attempt to renewal a carepack for wireless controllers or any carepack HPE is not getting back to the reseller?

    Seems to be a long standing issue on the HPE Aruba side. Any suggestions?



  • 2.  RE: Carepack renewal problems

    EMPLOYEE
    Posted 4 days ago

    I'm not aware of such issues, renewals should be quick and efficient. Do you have an Aruba contact in your country? If so, it may help to reach out as people may not be aware of issues.



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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    Original Message