Security

 View Only
last person joined: 6 hours ago 

Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
Back to discussions
Expand all | Collapse all

Clearpass 6.9 Error

This thread has been viewed 32 times

  • 1.  Clearpass 6.9 Error

    Posted Apr 23, 2020 04:51 PM

    Hi Guys 

    After Server reset i can see this when i log in to clearpass 

     

    Anyone know hot fix that? 

    Capture.PNG



  • 2.  RE: Clearpass 6.9 Error

    EMPLOYEE
    Posted Apr 23, 2020 04:56 PM

    Is this after a power failure? 



  • 3.  RE: Clearpass 6.9 Error

    Posted Apr 24, 2020 04:42 AM

    Yes, I had a power cut during CPPM VM autostart process 

    Funny enought, all authentication seems to work fine, howver im locked down from the web gui. 

    Doe enyone knows how to backup the CPPM config without accessing the gui or how to fix this issue ?

      



  • 4.  RE: Clearpass 6.9 Error
    Best Answer

    EMPLOYEE
    Posted Apr 24, 2020 08:04 AM

    Open TAC ticket, need to check if any database file got corrupt and also we can copy backup file from command line and only TAC have access.



  • 5.  RE: Clearpass 6.9 Error

    MVP EXPERT
    Posted Apr 24, 2020 08:52 AM

    I had the same issue last week in my HomeLAB (after a power failure). I reboot the server to the secondary backup partition, aka roll-back to 6.8.x.

     

    My advise is dont run 6.9.0 in production until there are some patch releases after some time. In production i will advise 6.8.5 at this moment. I would never run a x.x.0 in production.

     

    Only TAC support can fix this for you because only they have access to the underlay linux CLI.

     



  • 6.  RE: Clearpass 6.9 Error

    MVP EXPERT
    Posted Apr 24, 2020 01:24 PM

    -update-

     

    I tried to reproduce the "yellow screen issue". But not succeed.

     

    • Clean install 6.9.0 > hard reboot 3x
    • Clean install 6.8.0 > 6.8.4 > 6.9.0 > hard reboot 3x

    No issues found. Please let me known the answer from TAC support if you have some more information.

     

     

     

     



  • 7.  RE: Clearpass 6.9 Error

    Posted Oct 01, 2020 09:08 AM

    Hello,

     

    I had the same issue. I resolved the issue by change to an older boot-image and restart the VM.

     

    After this one is loaded, check the GUI login. Seems to work again

     

    Now you can change the bootloader back to the newer boot-image and restart the VM.

     

     

    [appadmin@Clearpass]# system boot-image -l

    1) Aruba ClearPass Platform 6.9.1.130252 [Active]
    2) Aruba ClearPass Platform 6.8.4.120034

    [appadmin@Clearpass]# system boot-image -a 2

     

    Remi

     



  • 8.  RE: Clearpass 6.9 Error

    Posted Nov 30, 2022 08:13 PM
    Hello

    I know this thread is old but would be ok to roll back 6.9.0 to 6.7.12 ?

    Original Message


  • 9.  RE: Clearpass 6.9 Error

    EMPLOYEE
    Posted Dec 01, 2022 09:10 AM
    What is the problem you are facing?

    You should not run 6.7.x as it is end of support and contains known vulnerabilities.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message