You can verify if there is accounting information in Access Tracker. If there is, you should see a tab labeled Accounting:
If you don't see that, check in your controller, firewalls in between, why accounting information is not reaching ClearPass.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------
Original Message:
Sent: Sep 21, 2022 06:46 AM
From: Peter Abene
Subject: ClearPass Active Sessions for Guest users
Thank you!
Kind Regards,
Peter Abene | Wireless LAN Network Engineer
o +1 732-812-8339 • m +1 973-975-7961 peter.abene@vonage.com
23 Main St. • Holmdel, NJ 07733 • USA
Original Message:
Sent: 9/21/2022 4:37:00 AM
From: ariyap
Subject: RE: ClearPass Active Sessions for Guest users
here is the screenshot for it
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Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
Original Message:
Sent: Sep 21, 2022 04:27 AM
From: Thomas De Smedt
Subject: ClearPass Active Sessions for Guest users
on the AAA profile that is in use under the authentication menu, specify a radius accounting server and if you want to receive more details about usage, you will need to enable AAA interim accounting on the aaa profile
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Thomas
Original Message:
Sent: Sep 21, 2022 04:14 AM
From: Peter Abene
Subject: ClearPass Active Sessions for Guest users
Thank you. I will do that. Do you know where on the controller I enable RADIUS accounting?
Kind Regards,
Peter Abene | Wireless LAN Network Engineer
o +1 732-812-8339 • m +1 973-975-7961 peter.abene@vonage.com
23 Main St. • Holmdel, NJ 07733 • USA
Original Message:
Sent: 9/21/2022 3:28:00 AM
From: Thomasds
Subject: RE: ClearPass Active Sessions for Guest users
in addition on ClearPass (each server in the cluster) you will need to go to the server configuration => Service Parameters => Radius Server in dropdown => change Accounting from false to true (False is the default)
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Thomas
Original Message:
Sent: Sep 20, 2022 10:37 AM
From: Brian Dempsey
Subject: ClearPass Active Sessions for Guest users
On your NAD (controller, switch, etc.) you need to enable RADIUS accounting - pointing to the server group that contains ClearPass
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ACNSA | ACEA | ACCP | ACMP
Original Message:
Sent: Sep 20, 2022 10:17 AM
From: Peter Abene
Subject: ClearPass Active Sessions for Guest users
I did enable Insight.
Where do I configure accounting?
Original Message:
Sent: 9/20/2022 9:12:00 AM
From: Herman Robers
Subject: RE: ClearPass Active Sessions for Guest users
Do you have accounting configured? And enabled Insight on your ClearPass node?
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Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
Original Message:
Sent: Sep 19, 2022 11:00 AM
From: Peter Abene
Subject: ClearPass Active Sessions for Guest users
Any reason I do not see any guest sessions under "Active Sessions" in ClearPass?
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Peter
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