I hated to correct you but it HAS been confusing. At one point staying on 6.9 would have given longer support than moving to 6.10.
One caveat for those upgrading from 6.9 to 6.11 & impporting their configuration, based on our experience trying to upgrade from 6.8 to 6.10 a year ago.
If you have custom Admin Privileges in 6.9 you might want to consider removing them & re-creating them after the upgrade. There were some backend renaming in 6,10 but the import did not rename any custom admin privilleges to match, In our case, we had a publisher upgraded and were unable to add subscribers, if I recall correctly. We ended up reverting back to 6.9.
We have built a greenfield configuration for 6.11 / 6,12, allowing us to clean up our configuration overall.
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Bruce Osborne ACCP ACMP
Liberty University
The views expressed here are my personal views and not those of my employer
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Original Message:
Sent: Mar 12, 2024 08:05 AM
From: Herman Robers
Subject: ClearPass Insight query 6.9.13
Ack, you are correct. Edited my previous response to mention that 6.9 & 6.10 are close to end of support.
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Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
Original Message:
Sent: Mar 12, 2024 07:21 AM
From: bosborne
Subject: ClearPass Insight query 6.9.13
ClearPass 6.9.x is end of support May 31, 2024. End os Support is near, biut it is not currently end of support.
I know the EOS dates changed several times. We are currently using 6.9.13 in production and moving to 6.11 or 6.12. The new Entra ID auth source in 6.12 looks enticing.
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Bruce Osborne ACCP ACMP
Liberty University
The views expressed here are my personal views and not those of my employer
Original Message:
Sent: Mar 11, 2024 01:10 PM
From: Herman Robers
Subject: ClearPass Insight query 6.9.13
I checked and this seems to only happen on ClearPass 6.9.13. As 6.9 is end-of-support, it's recommended to upgrade to a newer version of ClearPass. 6.10 is only supported for another few months, so 6.11 or 6.12 are the more recommended releases, but need a full reinstall as documented.
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Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
Original Message:
Sent: Mar 11, 2024 11:43 AM
From: rohan0107
Subject: ClearPass Insight query 6.9.13
Post entry Mac address or IP in the search bar it's shows error
"oops! Insight encountered an unexpected error"
Original Message:
Sent: Mar 11, 2024 11:28 AM
From: Herman Robers
Subject: ClearPass Insight query 6.9.13
Can you share a screenshot and information entered in the query if not visible in the screenshot?
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Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
Original Message:
Sent: Mar 11, 2024 12:23 AM
From: rohan0107
Subject: ClearPass Insight query 6.9.13
Insight Query Not working when searched for MAC/Username/Network Device giving error oops! Insight encountered an unexpected error current version is 6.9.13 HF-3