Security

Hi Guys,

let me answer this by myself. I asked a hpe aruba clearpass productmanager at the EMEA atmosphere. The simple Answer ist. There ist no difference between subscription land perpetual licenses regardig the Support Services. The Subsciption License seems to be the best decision if your customer just want the 1Y Support. For 3 an 5Y Support the Perpetual seems to be the best decision. So Look at my litlle Example for Customer with 500 Access, 100 Onboard and 100 Onguard Licenses.

Hope this will help some of you.

regards

Let's see if I still get an answer on this old thread...

I am struggling with Arubas Carepack policies. On the example of Clearpass: I understand that I need a Carepack for the server: it entitles me for software downloads and TAC support.

What services are included in Carepacks for Access-, Onboard- and OnGuard licenses? Or in other words: why would I need a Carepack on those what is not covered by the Clearpass appliance Carepack?

Regards,

Hi Guys,

let me answer this by myself. I asked a hpe aruba clearpass productmanager at the EMEA atmosphere. The simple Answer ist. There ist no difference between subscription land perpetual licenses regardig the Support Services. The Subsciption License seems to be the best decision if your customer just want the 1Y Support. For 3 an 5Y Support the Perpetual seems to be the best decision. So Look at my litlle Example for Customer with 500 Access, 100 Onboard and 100 Onguard Licenses.

Hope this will help some of you.

regards

Here is an explanation on the different support options and what is covered.

Your Aruba partner can probably provide you with an even better explanation, but in general you purchase support based on the product that you purchased. If you need support (or software updates) on RADIUS authentication on ClearPass, that would be why you have support on Access Licenses; same for Onboard or Onguard. That the software is installed on an appliance does not make a difference. It's similar to if you have Office running on Windows running on an HP laptop. You would need licenses/support on all three of them. So the ClearPass appliance support covers the appliance itself (hardware or VM).

Let's see if I still get an answer on this old thread...

I am struggling with Arubas Carepack policies. On the example of Clearpass: I understand that I need a Carepack for the server: it entitles me for software downloads and TAC support.

What services are included in Carepacks for Access-, Onboard- and OnGuard licenses? Or in other words: why would I need a Carepack on those what is not covered by the Clearpass appliance Carepack?

Regards,

Hi Guys,

let me answer this by myself. I asked a hpe aruba clearpass productmanager at the EMEA atmosphere. The simple Answer ist. There ist no difference between subscription land perpetual licenses regardig the Support Services. The Subsciption License seems to be the best decision if your customer just want the 1Y Support. For 3 an 5Y Support the Perpetual seems to be the best decision. So Look at my litlle Example for Customer with 500 Access, 100 Onboard and 100 Onguard Licenses.

Hope this will help some of you.

regards

Hi

If I speculate a bit regarding the different types of support we have for ClearPass today we have to take the history into account. In the old licensing model, pre 6.7, the appliance server was bundled with a specific capacity license. We had 500, 5k and 25k appliances. With 6.7 the hardware and licenses was separated and we got the license model we have today.

This way a customer can buy the hardware and support on the physical or virtual server and can download software updates. In addition to the hardware or platform license you must buy the licenses. On each of these licenses you need to buy a support agreement for the specific functions included in each license. I also guess that the complexity of troubleshooting an number of cases related to an environment with an Access 100 license is much lower than an environment with a 25k license. With a support agreement for each type of license the customer will be able to pay as they grow also for support. If all support was included in the hardware support the customer with the small environment would get a quite high support cost, and the customer with a very large environment would get a really cheep support agreement.

So, this way the cost for the support can be sized for the size of implementation for each specific customer.

Here is an explanation on the different support options and what is covered.

Your Aruba partner can probably provide you with an even better explanation, but in general you purchase support based on the product that you purchased. If you need support (or software updates) on RADIUS authentication on ClearPass, that would be why you have support on Access Licenses; same for Onboard or Onguard. That the software is installed on an appliance does not make a difference. It's similar to if you have Office running on Windows running on an HP laptop. You would need licenses/support on all three of them. So the ClearPass appliance support covers the appliance itself (hardware or VM).

Let's see if I still get an answer on this old thread...

I am struggling with Arubas Carepack policies. On the example of Clearpass: I understand that I need a Carepack for the server: it entitles me for software downloads and TAC support.

What services are included in Carepacks for Access-, Onboard- and OnGuard licenses? Or in other words: why would I need a Carepack on those what is not covered by the Clearpass appliance Carepack?

Regards,

Hi Guys,

let me answer this by myself. I asked a hpe aruba clearpass productmanager at the EMEA atmosphere. The simple Answer ist. There ist no difference between subscription land perpetual licenses regardig the Support Services. The Subsciption License seems to be the best decision if your customer just want the 1Y Support. For 3 an 5Y Support the Perpetual seems to be the best decision. So Look at my litlle Example for Customer with 500 Access, 100 Onboard and 100 Onguard Licenses.

Hope this will help some of you.

regards