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ClearPass profiler errors in event log

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  • 1.  ClearPass profiler errors in event log

    Posted May 09, 2023 08:40 AM
      |   view attached

    We're seeing the following profiler errors occurring on a regular basis within the event log of each ClearPass node (4). 

    However, the error is lacking detail but reports that the box is 'unstable'. 

    Does anyone have any idea of what these errors mean? 



  • 2.  RE: ClearPass profiler errors in event log

    MVP EXPERT
    Posted May 09, 2023 10:04 AM
    What version are you running ?
    6.10.x?

    Sent from my iPhone




  • 3.  RE: ClearPass profiler errors in event log

    MVP EXPERT
    Posted May 09, 2023 10:43 AM
    If you’re running 6.10.8, then you need to install HotFix patch 5 which includes the HD2 profiler error patch

    If you’re running 6.11 then. You need too wait till 6.11.3

    A




  • 4.  RE: ClearPass profiler errors in event log

    Posted May 09, 2023 11:40 AM

    Thanks, we're running 6.10.8. 

    Is there any further information on what the profiler errors are? 




  • 5.  RE: ClearPass profiler errors in event log

    EMPLOYEE
    Posted May 12, 2023 04:57 AM

    It's a check if profiling is working correctly, and in some cases the error is cosmetic, in other cases the profiling stops. For 6.10.8, I believe the latter is the case, so if you use profiling and don't see new profiling data coming in, install the hotfixes. 
    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 6.  RE: ClearPass profiler errors in event log

    MVP EXPERT
    Posted May 12, 2023 05:18 AM
    TAC said the profiling issue will be fixed in 6.11.3
    A