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Clients attached to VC are not responding to the ping command

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  • 1.  Clients attached to VC are not responding to the ping command

    Posted Mar 04, 2024 10:40 AM

    Hi

    I am having an  IAP cluster of about 61 APs(IAP 515) . I am very well able to ping the virtual controller IP  from my office but I am not able to ping the client machines ( getting Request Time Out ) attached to the APs of the cluster. Client's machines are able to  browse the Internet. My Virtual controller and client machines are on a different subnet. I am using the external DHCP servers  and client machines are getting the valid IPs from DHCP. I am not able to understand why client machines are not responding to the ping command. 



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    Dr.Samir Srivastava
    KNIT Sultanpur (UP)
    INDIA
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  • 2.  RE: Clients attached to VC are not responding to the ping command

    Posted Mar 04, 2024 11:12 AM

    Without knowing to much about your WLAN and User configuration. I would start SSH'ing to the AP that particular client is connected to. 

    Run this command: show datapath session | in 10.0.0.210 [replace with client IAP]

    Look for sessions with a "D" flag for deny. If you want to see all of the flag definitions, run the command with the: | in



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    If my post was useful, please Accept Solution and Give Kudos.
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    Zak Chalupka
    Principal Engineer - HPE Aruba
    ACDX | ACMP | ACSP | ACCP
    wifizak@hpe.com
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    Ideas expressed here are solely my own and not necessarily that of HPE Aruba.
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    Original Message


  • 3.  RE: Clients attached to VC are not responding to the ping command

    Posted Mar 19, 2024 09:16 AM

    Confirm that the client machines have valid IP addresses from the external DHCP servers. Ensure that the subnet mask and default gateway are correctly set on the client machines.


    Original Message