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Cloud Auth Radius server timeout

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  • 1.  Cloud Auth Radius server timeout

    Posted Mar 22, 2023 06:06 AM

    Hi all,

    from this morning at 9 am CET my Wi-Fi clients are unable to authenticate to SSID with WPA2-AES Enterprise security with Azure Cloud Auth.

    the Central system is in EU-Central zone

    Everything was ok until yesterday evening 

    From events I see all of the auth requests with : Client 802.1x Radius Timeout

     

    How can I debug if the Cloud Auth server is reachable ?

    Also I see "Authentication server AS2_#guest#_ is down" for clients tring to authenticate with Central Guest Captive portal



  • 2.  RE: Cloud Auth Radius server timeout

    Posted Mar 22, 2023 10:26 AM

    Hello, we have the same issue since this morning. We created ticket with Aruba and are waiting for a fix. We did a packet dump and the radius is either not responding (SYN timeout) or outright sending RST on connection.

    Looks like at least the EU-Central zone has some problems.


    Original Message


  • 3.  RE: Cloud Auth Radius server timeout

    Posted Mar 22, 2023 10:27 AM

    Hi,

    We are experiencing this since today morning, across all our customers as well.

    Also in EU-Central.

    Luckily we have recently switched from using Azure Cloud Auth (never got it working 100%).

    But, the issue affects all our guest networks, as they use Aruba Guest portal (with the same radius servers)

    No information from Aruba yet. 


    Original Message


  • 4.  RE: Cloud Auth Radius server timeout

    Posted Mar 22, 2023 02:51 PM
    Hi all , Thank you for your sharing. The Support team replied me confirming an issue in the CloudAuth System. At 3pm CET the issue had been resolved.



    Original Message