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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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I have an access point and clients are not connecting me, how do I solve them?

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  • 1.  I have an access point and clients are not connecting me, how do I solve them?

    Posted Jun 04, 2024 06:14 PM

    Good afternoon, how are you? I'm coming to you to please help me with the solution to the following problem I have. A couple of days ago they asked me to reload for an access point. The issue is that before and after the access point follows me. leaving without logged in users.

    • What could I be doing wrong so that no equipment connects to the access point?

    Checking the access point from Aruba Central, the following appears:

    As if the 2.4 and 5 GHz band were not enabled

    I appreciate you helping me with the issue please.

    Thanks



  • 2.  RE: I have an access point and clients are not connecting me, how do I solve them?

    EMPLOYEE
    Posted Jun 04, 2024 10:28 PM

    the screenshot shows that the AP-515 is being powered by 802.3af PoE, and it is recommending you to use 802.3at PoE. Thats why the radios are disabled.



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    If my post was useful accept solution and/or give kudos.
    Any opinions expressed here are solely my own and not necessarily that of HPE or Aruba.
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    Original Message


  • 3.  RE: I have an access point and clients are not connecting me, how do I solve them?

    Posted Jun 05, 2024 05:13 PM

    I belive, AP went under Intelligent Power Monitoring as sufficient power not received as 802.3at is suggested, radios are disabled.

    Appropriate power to the AP  could work for this issue.


    Original Message


  • 4.  RE: I have an access point and clients are not connecting me, how do I solve them?

    EMPLOYEE
    Posted Jun 06, 2024 09:45 AM

    Make sure that IPM is configured and operational.  Check the LED on the AP, make sure that nothing is showing as red or amber.



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    Carson Hulcher, ACEX#110
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    Original Message