Security

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.

What happens when one of those devices connects to the network?  What is the result of the redirect?

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.

They are denied access to the internet, but their phone still pulls a DHCP IP. They simply don't get the Captive Portal page like they should, where they go through the process to authenticate their Guest User account and MAC

What happens when one of those devices connects to the network?  What is the result of the redirect?

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.

They have the proper role for captive portal enforcement?  What error is shown in the browser?

They are denied access to the internet, but their phone still pulls a DHCP IP. They simply don't get the Captive Portal page like they should, where they go through the process to authenticate their Guest User account and MAC

What happens when one of those devices connects to the network?  What is the result of the redirect?

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.

They have the proper role. It is only iPhone users that are having the issue.

No error is shown in the browser. They just do not get the splash page/Captive Portal redirect.

They have the proper role for captive portal enforcement?  What error is shown in the browser?

They are denied access to the internet, but their phone still pulls a DHCP IP. They simply don't get the Captive Portal page like they should, where they go through the process to authenticate their Guest User account and MAC

What happens when one of those devices connects to the network?  What is the result of the redirect?

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.

This was working for your iPhone users at some point?  What was changed?

------------------------------
Carson Hulcher, ACEX#110

Original Message:
Sent: Apr 11, 2024 03:31 PM
From: mccoyjac
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest

They have the proper role. It is only iPhone users that are having the issue.

No error is shown in the browser. They just do not get the splash page/Captive Portal redirect.

Original Message:
Sent: Apr 11, 2024 03:26 PM
From: chulcher
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest

They have the proper role for captive portal enforcement?  What error is shown in the browser?

------------------------------
Carson Hulcher, ACEX#110

Original Message:
Sent: Apr 11, 2024 03:19 PM
From: mccoyjac
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest

They are denied access to the internet, but their phone still pulls a DHCP IP. They simply don't get the Captive Portal page like they should, where they go through the process to authenticate their Guest User account and MAC

Original Message:
Sent: Apr 11, 2024 03:15 PM
From: chulcher
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest

What happens when one of those devices connects to the network?  What is the result of the redirect?

------------------------------
Carson Hulcher, ACEX#110

Original Message:
Sent: Apr 11, 2024 01:34 PM
From: mccoyjac
Subject: iPhone Users not getting Captive Portal redirect when connecting to Guest

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.

They have the proper role. It is only iPhone users that are having the issue.

No error is shown in the browser. They just do not get the splash page/Captive Portal redirect.

They have the proper role for captive portal enforcement?  What error is shown in the browser?

They are denied access to the internet, but their phone still pulls a DHCP IP. They simply don't get the Captive Portal page like they should, where they go through the process to authenticate their Guest User account and MAC

What happens when one of those devices connects to the network?  What is the result of the redirect?

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.

They have the proper role. It is only iPhone users that are having the issue.

No error is shown in the browser. They just do not get the splash page/Captive Portal redirect.

They have the proper role for captive portal enforcement?  What error is shown in the browser?

They are denied access to the internet, but their phone still pulls a DHCP IP. They simply don't get the Captive Portal page like they should, where they go through the process to authenticate their Guest User account and MAC

What happens when one of those devices connects to the network?  What is the result of the redirect?

Hi,

iPhone users on their personal phone that are connecting to our Guest Wi-Fi are not getting redirected to the Captive Portal automatically. All other devices are. Guest users can put in the link manually, and all works fine there, but they just won't get the automatic redirect when they connect to the guest SSID.