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Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

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  • 1.  Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Oct 06, 2022 07:21 AM

    I experience strange behavior I our conductor/controller/Eduroam environment,

    after upgrading to 8.10.0.4_85105. on sep. 30.

    There are logon problems, and MS Teams cut off trouble.

    The logon is rejected numerus times, all on MS window, Ios, and Android devices,

    before one successful.

    Some MS Teams works flawless for the duration of the call.

    Some AP's blink with orange led…

    Anyone !



  • 2.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    EMPLOYEE
    Posted Oct 09, 2022 06:17 PM
    You could have any number of issues.  I would type "show log system 50" and see if anything there stands out.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------

    Original Message


  • 3.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Oct 10, 2022 09:06 AM
    Thank you, this is logging every other second?

    Oct 10 14:55:33 2022 :316041: <5994> <WARN> |wms| SQL Command at function sqldb_add_probe line 1274 \"UPDATE probe_table SET (ip, lms_ip, type, phy_type, ap_type, power_level, ext_ant, name, wired_mac, serial_no, strap, ht_type, phy_num, status, x_coord) = (...) WHERE mac=*\" failed. Reason: PGRES_FATAL_ERROR





    Original Message


  • 4.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Oct 18, 2022 10:23 AM

    I have identified this to be related to only AP-655,

    and Teams calling one to one. (Teams meeting ok)

    On a one to one call, an extreme packed loss,

    and connection failures is experienced.

     

    It is on all SSID's, intra ssid, or from one to one-other

    Anyone else ?


    Original Message


  • 5.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    EMPLOYEE
    Posted Oct 18, 2022 10:31 AM
    What clients?
    When you ping that client from the wired network when not on a call, do you get ping drops?

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------

    Original Message


  • 6.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Oct 18, 2022 11:34 AM

    All clients, win10/11, Ios, Android, no ping loss, and no other application with problems.

    And duly noted, at Microsoft (Teams admin center)

    Error

    Other Aruba AP

    OK

    Original Message


  • 7.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 03, 2022 10:38 AM
    After upgrading from OS 8.10.0.2 LSR_84367;
    MS Teams One to One and Skype for Business calls gets cut off with massiv packet Loss.
    Rendering a call impossible.

    The error is when connected to any Aruba AP-635 & 655, ax or ac connection,
    and 5 & 6 Ghz, windows 10/11 and any Ios and Android.

    Anyone...!
    Original Message


  • 8.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    EMPLOYEE
    Posted Nov 03, 2022 10:46 AM
    Please open a technical support case.  You could have a unique or known issue.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------

    Original Message


  • 9.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 03, 2022 10:51 AM
    It's done
    :)
    Original Message


  • 10.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    EMPLOYEE
    Posted Nov 03, 2022 12:37 PM
    What model ArubaOS did you upgrade from?  What model controller are you using?  Also, do you have a specific ACL you are using in user's traffic?  Did you add the built in voice acl added to that role?

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------

    Original Message


  • 11.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 04, 2022 03:31 AM
    >"After upgrading from OS 8.10.0.2 LSR_84367";
    therer a two 7210 and no acl.
    Original Message


  • 12.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 16, 2022 11:14 AM

    We are experiencing similar issues with 8.10.0.4. We currently have an open case that has been escalated to engineering. With Teams one to one calls we get a delay starting (around 11 seconds) with no issues on conferences calls generally, users to report teams experience being "rubbish". With skype for business we get one way audio and the call drops after around 30 seconds or so; the captures we sent over to Aruba TAC have shown the packets being sent over the air to the client but their not in the client packet capture. Oddly when the client has one way audio they also can't access dropbox.com!

    We have this issue on both 515 and 535 APs. We found yesterday that a 303h AP connected to the same controller doens't have the issue. 


    Original Message


  • 13.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 16, 2022 07:39 AM

    Thank you all,

    Yes yesterday I had a whole day with tac

    aviating report, but no change, however it revealed that the problem

    extended to series 5xx as well.

    Only when under coverage of 2xx/3xx, Teams calls are flawless.


    Original Message


  • 14.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    EMPLOYEE
    Posted Nov 16, 2022 09:38 AM
    Do you have 802.11r or 802.11k configured on your APs?

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------

    Original Message


  • 15.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 16, 2022 11:14 AM
    We have also had similar problems and have logged a support call (5368563260). We have experienced these problems with 505H,515 and 535 AP on campus but found yesterday that an AP303H worked ok.

    Have TAC offered any advice yet ?
    Original Message


  • 16.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 16, 2022 11:35 AM

    No other than stating a lot off small packed (UDP), at the clients; are observed,

    Most of the packet length is below 600  on a 655; and above 1000 bytes when it is connected to working AP(2xx/3xx)  


    Original Message


  • 17.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    EMPLOYEE
    Posted Nov 16, 2022 12:27 PM
    Well, since you are already connected with support, you are in the best hands.  Please keep us up to date.

    ------------------------------
    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
    ------------------------------

    Original Message


  • 18.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 17, 2022 09:45 AM
    Hi Steinar

    Just to keep you updated with our TAC case, The latest high level fix for us, has been to turn off AirSlice.Engineering are still working on the finer details. I believe the TAC engineers working on our case have looked at your case and have exchanged details

    ------------------------------
    Cardiff University
    ------------------------------

    Original Message


  • 19.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 17, 2022 10:28 AM
    Hi, thank you for update,

    One more day with Tac, no changes or good news.

    Upgraded the Cluster to: 8.10.0.5_85552,

    Same massiv packet loss, and termination off calls..
    Original Message


  • 20.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 17, 2022 10:58 AM
    Regarding: AirSlice

    From the manual:
    The 650 Series and 630 Series access points have the following limitations:
    No Hotspot and AirSlice support on the 6 GHz radio

    From 8.9 manual:
    The 630 Series access points (AP-635) support Air Slice on the 5 GHz radio band only

    I tested a call on pure 6Ghz, same result, massiv packed and Round Trip Times.
    Original Message


  • 21.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 17, 2022 04:48 PM
    Our testing this evening with disabling AirSlice on one ap-group in our production enivorment, has not been as sucessful as we would have hoped. Only a slight improvement.

    We need to investigate the other recent changes we have made in our testing lab to see if these changes also need to be added to production.

    We were asked to make changes to the ssid profile as detailed below. Changing these on a couple of AP in a  lab is different to changing our 7K+ live network, so some care will need to be taken to make changes.

    We have a few more testing plans to go back through tomorrow,which we skipped today when we thought we could just disable airslice and fix everything.

    wlan he-ssid-profile <name> 

    no he-mu-mimo 

    no he-txbf 

    !

    wlan ht-ssid-profile <name>

    no vht-mu-txbf-enable 

    no vht-txbf-explicit-enable

    !

    Thanks for testing 8.10.0.5 :-) , we had a quick look through the release notes and could not see any references to anything like this issue.

    ------------------------------
    Cardiff University
    ------------------------------

    Original Message


  • 22.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 18, 2022 09:07 AM
    Further to Simon's message we have retested this morning. Airslice is most definatly breaking it, our test in production shows teams/sfb issues mostly resolved. We still have delayed start to video in teams. It may be worth turning off airslice for an AP group as a test. Just got off a call with engineering and they have lots more logs to look over. One of the TAC engineers we are working with has also recreated the issue.

    airslice-profile "Disabled"
    !
    ap-group "XXXX"
    airslice-profile "Disabled"
    !
    Original Message


  • 23.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 18, 2022 09:37 AM
    Ok, but I don't see the logic.??

    [mynode] (config) #sh airslice-profile

    airslice profile List
    ---------------------
    Name References Profile Status
    ---- ---------- --------------
    default      2

    [mynode] (config) #sh airslice-profile default

    airslice profile "default"
    --------------------------
    Parameter Value
    --------- -----
    airslice-app-monitoring Disabled
    airslice-policy                  Disabled

    ([mynode] (config) #ap-group ap-group

    ([mynode] (AP group "ap-group") #show airslice-profile default

    airslice profile "default"
    --------------------------
    Parameter Value
    --------- -----
    airslice-app-monitoring Disabled
    airslice-policy                  Disabled

    Am I missing someting ?

    Original Message


  • 24.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 18, 2022 09:46 AM
    Nope it looks like yours is disabled, unless there are other AP groups or profiles further down the hierarchy on the MM? It looks like you are on the MM node configuration. 

    We have a test and development enviroment, we called out from SfB and had one way audio. As soon as we reconnected after applying an disabled airslice profile it started working. Reversed this and it worked.

    If I run the commands on one of the mobility devices I get the following showing it is enabled by default :-
    (XXX) #show airslice-profile default

    airslice profile "default"
    --------------------------
    Parameter Value
    --------- -----
    airslice-app-monitoring Enabled
    airslice-policy Enabled
    Original Message


  • 25.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 18, 2022 09:56 AM
    The only place to run this is on the MM

    [md] #show airslice-profile default
    The commands for applications run on MM need to be executed on /mm tree.

    and from yesterday:
    "The 650 Series and 630 Series access points have the following limitations:
    No Hotspot and AirSlice support on the 6 GHz radio"
    Original Message


  • 26.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.
    Best Answer

    Posted Nov 18, 2022 10:00 AM
    Maybe a different problem than ours. The airslice-profile command can be run from the managed devices as well.
    Original Message


  • 27.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Dec 01, 2022 10:52 AM
    Sorry for my assertiveness, TAC instructed, and disabled air-slice at the Managed network level, and Teams call once again is working :)


    This is to be a workaround; I understand work is in progress.

    The reason for the calls working all other places than in a 5xx/6xx AP,

    is that older model is not utilizing air slice at all…


    Original Message


  • 28.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 29, 2022 05:20 AM
    Hi Steinar, 

    Did you get anywherre with your issue?

    Our users seem to be reporting that things are a lot better now. A bugfix has been identified and will hopefully get put into future code, not sure which version yet. 

    Cheers,
    Mike
    Original Message


  • 29.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Nov 29, 2022 05:25 AM

    Good news for you then :)

    I am hearing nothing!  sic !


    Original Message


  • 30.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Mar 17, 2023 05:33 AM

    Was this reintroduced in 8.10.0.6 ??, even when the issue was mitigated with a workaround to take out ear-slice was/are in place ?
    And the issue was to be found in release note under : Table 6: Resolved Issues in ArubaOS 8.10.0.6
       

    • AOS-239662 Some clients experienced issues with audio transmission during
      Skype and Microsoft Teams calls. The fix ensures that the clients do
      not experience issues with audio transmission. This issue was
      observed in APs running ArubaOS 8.10.0.4 or later versions.

    It now seems to be reappearing, specially between SSID's/network's/VLAN's.. 
    (eg. Employee and guest)
    Tested for now under Ap-655 (ax), not any ac.

    Anyone ?, please…



    ------------------------------
    Steinar
    ------------------------------

    Original Message


  • 31.  RE: Logon/MS Teams problems after upgrading to 8.10.0.4_85105. on sep. 30.

    Posted Mar 17, 2023 05:35 AM

    Not looking good..Wireshark on client




    ------------------------------
    Steinar
    ------------------------------

    Original Message