Do you see alerts/events/AI Insights on those mobile phones in Central?
What role do the laptops get assigned? What role do the mobile phones get assigned?
Have you tried one laptop and one mobile phone? Or do you see the same with 10s of devices?
What version are your AP 505s running? Have you tried upgrading already?
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Jul 20, 2022 03:07 PM
From: Gayan Samarakoon
Subject: Mobile phones cannnot access internet through Wifi
Hi All,
I would really appreciate if you can help me on this.
I have configured some Aruba AP 505 clusters which have been added to Aruba central. APs can be managed through Arubacentral. DHCP pools are configured in Aruba 5406R switch.
But only laptops are able to access the internet through Wifi. All the mobiles get IP Address and DNS servers from pool from the coreswitch. But only laptop can access the internet and mobile phones are connected to the wifi without internet.
Can some one help me on this.
Thank you and Regards ,
Gayan