I wireless connection is created in the following phases:
1. 802.11 association/authentication
2. Authentication (open/wpa2/wpa3)
3. User role (ACL)
4. DHCP Resolving
First check if the first two phase has passed. On the controller you can user "show user-table" to see if the client mac adres is connected.
The next command is "show user mac ##:##:##:##:##:##. Here you can see if all phases are completed. You can use the command "show rights" to see the ACL of the user-role.
Questions:
1. Is phase 1 802.11 association/authenticated successfull on your client
2. What user-role is derived?
3. What ACL consist the user-role?
4. Did the client get an IP address?
If phase one is failed, not all client accept any channel or channel-width. What channel and channel-width are you using?
If DHCP is failing you can enable dhcp debug logging.
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Marcel Koedijk | MVP Expert 2022 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opinions are my own
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Original Message:
Sent: Jun 26, 2022 06:29 AM
From: Colin Joseph
Subject: Mobile phones can't connect to SSID whereas Computers can
You should create a second generic test open SSID and see if you have the same issue.
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Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
Original Message:
Sent: Jun 26, 2022 06:22 AM
From: ONURCAN KAYMAK
Subject: Mobile phones can't connect to SSID whereas Computers can
DHCP is third party device itself in the related vlan.
Original Message:
Sent: Jun 26, 2022 06:19 AM
From: Colin Joseph
Subject: Mobile phones can't connect to SSID whereas Computers can
What is providing DHCP?
------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
Original Message:
Sent: Jun 26, 2022 06:15 AM
From: ONURCAN KAYMAK
Subject: Mobile phones can't connect to SSID whereas Computers can
It doesn't matter that the device is Apple or Android, it doesn't work. Any mobile phone can't get an ip address, meanwhile it's been working with Cisco Controller for a long time.
Original Message:
Sent: Jun 26, 2022 06:08 AM
From: Colin Joseph
Subject: Mobile phones can't connect to SSID whereas Computers can
For Apple devices, the Aruba controller and third party captive portal must have a publicly trusted https certificate to work.
------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
Original Message:
Sent: Jun 26, 2022 03:32 AM
From: ONURCAN KAYMAK
Subject: Mobile phones can't connect to SSID whereas Computers can
It's plain open, there is a third party captive portal in related vlan, it's just enough to connect to the SSID to be redirected.
Original Message:
Sent: Jun 25, 2022 06:07 PM
From: Colin Joseph
Subject: Mobile phones can't connect to SSID whereas Computers can
When you say "open" is it captive portal or just plain open?
------------------------------
Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
HPE Design and Deploy Guides: https://community.arubanetworks.com/support/migrated-knowledge-base?attachments=&communitykey=dcc83c62-1a3a-4dd8-94dc-92968ea6fff1&pageindex=0&pagesize=12&search=&sort=most_recent&viewtype=card
Original Message:
Sent: Jun 25, 2022 12:54 PM
From: ONURCAN KAYMAK
Subject: Mobile phones can't connect to SSID whereas Computers can
Hi everyone,
I've recently installed standalone mobility virtual controller MC-VA 8.7.1.9. I created a SSID that has open one for guest network. Computers can connect to the SSID and get an ip address however mobile phones can't. I created a custom role that's ipv4 permit any any so nothing changed with that SSID. Is there anyone can guess what the problem may be ? I've really got stuck in this issue.
Thanks in advance.