TAC often requests information already provided when opening a case, indicating a potential oversight in reviewing case notes. Why is that?
When looking at a case through the web interface, the Case Details field maintains the entered format, while the Issue field condenses everything into a single line, reducing readability. If the single line is what TAC sees, that might explain this issue. Would attaching such details in PDF or Word document help? Any suggestions for streamlining this process would be appreciated.