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Radio goes down after selecting country on AP-634

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  • 1.  Radio goes down after selecting country on AP-634

    Posted 10 days ago

    Hello everyone,

    We are currently setting up an AP network consisting of mostly AP-615 and one AP-634 unit.

    Unfortunately, while everything works just fine on the AP-615s, the AP-634 stops sending out a radio signal as soon as it joins the instant cluster or as soon as a country code is assigned.

    So far we've tested the following things

    • different versions of instantOS (8.11.2.0, 8.11.2.2, 8.12.0)
    • assigning different country codes than DE to the affected AP
    • upgrading the whole cluster from 8.11.2.0 to 8.12.0 together
    • downgrading to 8.11.2
    • changing the antenna gain value

    Has anyone had any similar experience with this or any idea how to resolve the issue?

    Thank you 



  • 2.  RE: Radio goes down after selecting country on AP-634

    EMPLOYEE
    Posted 10 days ago

    What country?

    The AP-634 is a 6 GHz Standard Power AP and will not currently operate the 6 GHz radio.



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    Carson Hulcher, ACEX#110
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    Original Message


  • 3.  RE: Radio goes down after selecting country on AP-634

    Posted 8 days ago

    Hi Carson,

    The AP not operating the 6GHz radio would be fine, however the 2.4GHz and 5GHz are also shut down. Country is Germany.

    It seems that the DRT has not been updated to include most countries for the AP-634 as changing the virtual controller country to Canada brought them back up, which corresponds with the DRT notes.


    Original Message


  • 4.  RE: Radio goes down after selecting country on AP-634

    EMPLOYEE
    Posted 7 days ago

    What is interesting is that until late last week shipments of AP-634 and AP-654 to Europe should have been blocked, since we did not have any approvals yet..

    So the product is behaving as expected (not turning radios on), but I'm surprised a unit made it into Germany.

    Last week, we opened up such shipments based on confirmed compliance with the ETSI rules for 2.4GHz and 5GHz operation.

    However, the DRT update that will reflect that is not yet available. It's expected to be released around May 10.



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    /Onno Harms, Aruba Wireless Product Management
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    Original Message


  • 5.  RE: Radio goes down after selecting country on AP-634

    EMPLOYEE
    Posted 6 days ago

    Wasn't aware we were shipping the 634 to the EU yet.  Correct, the 634 hasn't been updated in the DRT for operation outside of a very small list of regulatory domains.



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    Carson Hulcher, ACEX#110
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    Original Message


  • 6.  RE: Radio goes down after selecting country on AP-634

    EMPLOYEE
    Posted 6 days ago

    That's correct. Until just this week, AP-634 (as well as AP-654, AP-67x) should have been blocked from shipping into Europe. Not sure how this one made it through..

    We have now obtained certs on the platform allowing us to deploy in Europe and enable the 2.4GHz and 5GHz radios (but NOT 6GHz). A DRT version reflecting that is expected to be available within the coming two weeks.

    As for 6GHz, ETSI rules currently do not allow for products with detachable antenna support (as well as product targeted for outdoor deployments) to enable the 6GHz radios. The rules for that are still in development, and it could well take several years before the 6GHz radio on such products can get certified and enabled.



    ------------------------------
    /Onno Harms, Aruba Wireless Product Management
    ------------------------------

    Original Message