Wireless Access

We're having an issue regarding email self registration on ClearPass Guest. 

The following error appears (image attached) regardless of the settings within the self-reg config and the form associated with the self-reg landing page (guest_register). 

I have tried the following: 

-Disabling the 'terms of use' field on the guest_register form. 
-Removing the field. 
-Enabling the field but having it hidden. 
-Have tried with the 'require terms of use' option deselected in the self-reg config.

Any ideas? Ideally we would like to have this option deselected and users can log in without having to check a tick box. At the moment neither seem possible.

Hi, can you share the images of the config in clearpass ?
Original Message:
Sent: Jan 19, 2023 06:02 AM
From: AdamNewsonCU
Subject: Self registration - terms of use failure

We're having an issue regarding email self registration on ClearPass Guest.

The following error appears (image attached) regardless of the settings within the self-reg config and the form associated with the self-reg landing page (guest_register).

I have tried the following:

-Disabling the 'terms of use' field on the guest_register form.
-Removing the field.
-Enabling the field but having it hidden.
-Have tried with the 'require terms of use' option deselected in the self-reg config.

Any ideas? Ideally we would like to have this option deselected and users can log in without having to check a tick box. At the moment neither seem possible.

With the following changes to the creator_accept_terms field (in the guest registration form), it works for me:
And under Advanced:
Hope that helps?

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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Jan 19, 2023 06:02 AM
From: AdamNewsonCU
Subject: Self registration - terms of use failure

We're having an issue regarding email self registration on ClearPass Guest.

The following error appears (image attached) regardless of the settings within the self-reg config and the form associated with the self-reg landing page (guest_register).

I have tried the following:

-Disabling the 'terms of use' field on the guest_register form.
-Removing the field.
-Enabling the field but having it hidden.
-Have tried with the 'require terms of use' option deselected in the self-reg config.

Any ideas? Ideally we would like to have this option deselected and users can log in without having to check a tick box. At the moment neither seem possible.