If you see crashes, that's most likely a hardware or software issue that requires Aruba Support's attention.
In case you are on the latest firmware release already, please open a TAC Support case for this.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Oct 16, 2023 09:11 AM
From: sudharsan@22by7.in
Subject: "Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e00" issue
We are having Aruba 3810M switches in Stack (2 members) which is getting rebooted frequently post activation of BGP configuration. Please look into this on high priority & let me know the possible solution to fix it. Recently upgraded firmware from KB.16.11.0001 to KB.16.11.0013 even though it didn't help.
Also, BGP configuration & boot show history are appended here FYKR.
router bgp 65003
enable
bgp router-id 10.4.2.2
network 10.4.0.0 255.255.0.0
neighbor 10.4.2.1 remote-as 65003
neighbor 10.4.2.1 route-refresh
neighbor 10.4.2.1 next-hop-self
neighbor 10.4.2.1 route-reflector-client
exit
Member 1
Mgmt module -- Saved Crash Information (most recent first):
=========================================================
ID: bb56096d
Active/Commander system went down: 10/14/23 11:36:29 KB.16.11.0013 587
Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e40
-> Routing Stack: Assert Failed
ID: 78d6b349
Active/Commander system went down: 10/14/23 09:32:57 KB.16.11.0013 587
Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e40
-> Routing Stack: Assert Failed
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Sudharsan M L A
+91-9841761138
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