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"Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e00" issue

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  • 1.  "Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e00" issue

    Posted Oct 16, 2023 10:19 AM

    We are having Aruba 3810M switches in Stack (2 members) which is getting rebooted frequently post activation of BGP configuration. Please look into this on high priority & let me know the possible solution to fix it. Recently upgraded firmware from KB.16.11.0001 to KB.16.11.0013 even though it didn't help. 

    Also, BGP configuration & boot show history are appended here FYKR.

    router bgp 65003
       enable
       bgp router-id 10.4.2.2
       network 10.4.0.0 255.255.0.0
       neighbor 10.4.2.1 remote-as 65003
       neighbor 10.4.2.1 route-refresh
       neighbor 10.4.2.1 next-hop-self
       neighbor 10.4.2.1 route-reflector-client
       exit

    Member 1

    Mgmt module -- Saved Crash Information (most recent first):

    =========================================================

    ID: bb56096d

    Active/Commander system went down: 10/14/23 11:36:29 KB.16.11.0013 587

    Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e40

    -> Routing Stack: Assert Failed

    ID: 78d6b349

    Active/Commander system went down: 10/14/23 09:32:57 KB.16.11.0013 587

    Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e40

    -> Routing Stack: Assert Failed



    ------------------------------
    Sudharsan M L A
    +91-9841761138
    ------------------------------


  • 2.  RE: "Software exception at bgp_sync.c:1661 -- in 'eRouteCtrl', task ID = 0x3faf7e00" issue

    EMPLOYEE
    Posted Oct 16, 2023 11:31 AM

    If you see crashes, that's most likely a hardware or software issue that requires Aruba Support's attention.

    In case you are on the latest firmware release already, please open a TAC Support case for this.



    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message