Probably best to call TAC:
https://www.arubanetworks.com/support-services/contact-supportThe admin approval may be needed from your company admin if you requested a partner account, but TAC can likely find out where this is stuck if you call them.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Nov 29, 2022 11:20 AM
From: Christian Kraus
Subject: [Support Portal] Join Request Pending (waiting)
Hello,
so we changed our email address on asp.arubanetworks.com from **********e@mydomain.com to ********a@mydomain.com and waiting for approval. Who may I contact in order to get the join request approved?
Best Regards