Wireless Access

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?

Have not seen that personally, but please open a TAC case once you see the same to get that investigated and resolved.

Device/license management has merged to HPE GreenLake approximately in that timeframe, but other than that it is different, it should not result in behavior like you see.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Aug 10, 2022 02:51 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?

Hello @Herman Robers

I opened a TAC case but the team doesnt seem to understand the whole problem.
Is there a way to escalate the case?

Best Regards
Axel
Original Message:
Sent: Aug 10, 2022 04:49 AM
From: Herman Robers
Subject: Virtual Controller disconnected from Aruba Central

Have not seen that personally, but please open a TAC case once you see the same to get that investigated and resolved.

Device/license management has merged to HPE GreenLake approximately in that timeframe, but other than that it is different, it should not result in behavior like you see.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 10, 2022 02:51 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?

Original Message:
Sent: 8/17/2022 1:42:00 AM
From: Axidaxi
Subject: RE: Virtual Controller disconnected from Aruba Central

Hello @Herman Robers

I opened a TAC case but the team doesnt seem to understand the whole problem.
Is there a way to escalate the case?

Best Regards
Axel
Original Message:
Sent: Aug 10, 2022 04:49 AM
From: Herman Robers
Subject: Virtual Controller disconnected from Aruba Central

Have not seen that personally, but please open a TAC case once you see the same to get that investigated and resolved.

Device/license management has merged to HPE GreenLake approximately in that timeframe, but other than that it is different, it should not result in behavior like you see.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 10, 2022 02:51 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?

AUTO-ATH-2.5.4-269-P
Original Message:
Sent: Aug 17, 2022 01:54 AM
From: rashed basuleman
Subject: Virtual Controller disconnected from Aruba Central

Kindly provide the AOS version please 

Best Regards,

Rashed Basuleman

Senior Network Security Consultant

Qatar Project Group International LLC || PO 31714 || Doha || Qatar

Phone: +974 44412514 || Mobile: +974 55574956 || Fax: +974 44415279

E-mail: rb@qpgiqatar.com || Website: www.qpgiqatar.com

 

Original Message:
Sent: 8/17/2022 1:42:00 AM
From: Axidaxi
Subject: RE: Virtual Controller disconnected from Aruba Central

Hello @Herman Robers

I opened a TAC case but the team doesnt seem to understand the whole problem.
Is there a way to escalate the case?

Best Regards
Axel
Original Message:
Sent: Aug 10, 2022 04:49 AM
From: Herman Robers
Subject: Virtual Controller disconnected from Aruba Central

Have not seen that personally, but please open a TAC case once you see the same to get that investigated and resolved.

Device/license management has merged to HPE GreenLake approximately in that timeframe, but other than that it is different, it should not result in behavior like you see.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 10, 2022 02:51 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?

Original Message:
Sent: 8/17/2022 2:15:00 AM
From: Axidaxi
Subject: RE: Virtual Controller disconnected from Aruba Central

AUTO-ATH-2.5.4-269-P
Original Message:
Sent: Aug 17, 2022 01:54 AM
From: rashed basuleman
Subject: Virtual Controller disconnected from Aruba Central

Kindly provide the AOS version please 

Best Regards,

Rashed Basuleman

Senior Network Security Consultant

Qatar Project Group International LLC || PO 31714 || Doha || Qatar

Phone: +974 44412514 || Mobile: +974 55574956 || Fax: +974 44415279

E-mail: rb@qpgiqatar.com || Website: www.qpgiqatar.com

 

Original Message:
Sent: 8/17/2022 1:42:00 AM
From: Axidaxi
Subject: RE: Virtual Controller disconnected from Aruba Central

Hello @Herman Robers

I opened a TAC case but the team doesnt seem to understand the whole problem.
Is there a way to escalate the case?

Best Regards
Axel
Original Message:
Sent: Aug 10, 2022 04:49 AM
From: Herman Robers
Subject: Virtual Controller disconnected from Aruba Central

Have not seen that personally, but please open a TAC case once you see the same to get that investigated and resolved.

Device/license management has merged to HPE GreenLake approximately in that timeframe, but other than that it is different, it should not result in behavior like you see.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 10, 2022 02:51 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?

Hi Rashed

There is a maintenance planed on friday.
We will await the results next week.
Thank you for your help :)

Best Regards,
Axel
Original Message:
Sent: Aug 17, 2022 02:30 AM
From: rashed basuleman
Subject: Virtual Controller disconnected from Aruba Central

You need to check with Aruba tac for this code some  8.x AOS  version is having some issues with the client connectivity.

Hope this will resolve the issue of you go for the conservative recommended AOS version.

Best Regards,

Rashed Basuleman

Senior Network Security Consultant

Qatar Project Group International LLC || PO 31714 || Doha || Qatar

Phone: +974 44412514 || Mobile: +974 55574956 || Fax: +974 44415279

E-mail: rb@qpgiqatar.com || Website: www.qpgiqatar.com

 

Original Message:
Sent: 8/17/2022 2:15:00 AM
From: Axidaxi
Subject: RE: Virtual Controller disconnected from Aruba Central

AUTO-ATH-2.5.4-269-P
Original Message:
Sent: Aug 17, 2022 01:54 AM
From: rashed basuleman
Subject: Virtual Controller disconnected from Aruba Central

Kindly provide the AOS version please 

Best Regards,

Rashed Basuleman

Senior Network Security Consultant

Qatar Project Group International LLC || PO 31714 || Doha || Qatar

Phone: +974 44412514 || Mobile: +974 55574956 || Fax: +974 44415279

E-mail: rb@qpgiqatar.com || Website: www.qpgiqatar.com

 

Original Message:
Sent: 8/17/2022 1:42:00 AM
From: Axidaxi
Subject: RE: Virtual Controller disconnected from Aruba Central

Hello @Herman Robers

I opened a TAC case but the team doesnt seem to understand the whole problem.
Is there a way to escalate the case?

Best Regards
Axel
Original Message:
Sent: Aug 10, 2022 04:49 AM
From: Herman Robers
Subject: Virtual Controller disconnected from Aruba Central

Have not seen that personally, but please open a TAC case once you see the same to get that investigated and resolved.

Device/license management has merged to HPE GreenLake approximately in that timeframe, but other than that it is different, it should not result in behavior like you see.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 10, 2022 02:51 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?

I think you have an answer now, that this is supposed to be fixed in an update.

To answer your question: "Is there a way to escalate the case?"
For others that have the question how to escalate a case: Find the TAC User Guide on the Aruba Support Portal under Resources. That document has all the information on how to work with TAC, including the escalation processes.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
------------------------------

Original Message:
Sent: Aug 17, 2022 01:41 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello @Herman Robers

I opened a TAC case but the team doesnt seem to understand the whole problem.
Is there a way to escalate the case?

Best Regards
Axel
Original Message:
Sent: Aug 10, 2022 04:49 AM
From: Herman Robers
Subject: Virtual Controller disconnected from Aruba Central

Have not seen that personally, but please open a TAC case once you see the same to get that investigated and resolved.

Device/license management has merged to HPE GreenLake approximately in that timeframe, but other than that it is different, it should not result in behavior like you see.

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.

Original Message:
Sent: Aug 10, 2022 02:51 AM
From: Axel Haas
Subject: Virtual Controller disconnected from Aruba Central

Hello everyone

Since a month or two we experience following issue:
Multiple Access-Points from different Organisations / Customer disconnect from aruba central. 
These AP / Controllers are actually online and working. I can access them just fine by web GUI.
I troubleshooted the problem and ended up just re assigning the license for each AP. After updating the changes the AP comes online without any problems.
The issue is that they disconnect randomly, no fix license type, modell or organisation.
Has anyone else experienced this issue?