AAA, NAC, Guest Access & BYOD

CPU Utilization indicator in dashboard does not update and keeps showing '0%' even when the server is busy handling authentication requests

Aruba Employee

Environment :

 

VA model: CP-VA-500
CPPM version: 6.2.3.57998

Is also seen on all 6.2 CPPM codes

 

After we login to CPPM, the home page would not show the CPU and Memory utilization. It is only seen on VM images. The CPPM appliance works fine.

 

 

rtaImage.png

 

This is seen on VM instances on which the Eth-1 interface is not defined. CPPM expects to have two physical/virtual ethernet ports. CPPM appliance by default have 2 ethernet ports and we must make sure that we have two virtual ethernet ports assigned to the instance.

 

rtaImage (1).png

 

 

If we do not see two Network adapters, add eth1 (not necessary  to configure IP Address), power on the VM and everything will work as expected.

We can also verify the same from CLI.

login as appadmin user and run the below command.

[appadmin@lab-cppm62]# show version

================================================
Policy Manager software version : 6.2.3.57998
Policy Manager model number : CP-VA-500 ================================================

[appadmin@lab-cppm62]# show ip
eth1: error fetching interface information: Device not found
eth1: error fetching interface information: Device not found

===========================================
Device Type : Management Port
-------------------------------------------
IP Address : 10.10.10.11
Subnet Mask : 255.255.255.0
Gateway : 10.10.10.1

===========================================
Device Type : Data Port
-------------------------------------------
IP Address : <not configured>
Subnet Mask : <not configured>
Gateway : <not configured>

===========================================
DNS Information
-------------------------------------------
Primary DNS : 10.20.1.1
Secondary DNS : 8.8.8.8
Tertiary DNS : <not configured> ===========================================

Version history
Revision #:
1 of 1
Last update:
‎07-11-2014 02:01 PM
Updated by:
 
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