Aruba Instant & Cloud Wi-Fi

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Occasional Contributor II
Posts: 51
Registered: ‎03-13-2014

Roaming seems broken since 4.1 update for Apple devices

When I was running my five IAPs on 4.0.0.6, roaming was working great and I got lots of compliments. 

 

Ever since upgrading to 4.1.0.0 and now 4.1.0.1, people have been complaining wifi dropouts on iMac/Macbook and roaming just doesn't work on iPhones (all iPhone 4s and above). When the iPhone tries to roam, it connects but the user has no internet at all. This seems to be a problem for multiple users including my boss, so not good.

 

802.11k was turned on by default it seems after the 4.1.0.0 upgrade, 802.11r was not so I enabled that thinking it would help. Unfortunately it seems to have had zero effect on roaming abilities. 

 

Is anyone else noticing this since the upgrade? I'm actually thinking of downgrading the devices because I had way fewer problems and complaints.

Contributor I
Posts: 33
Registered: ‎07-10-2014

Re: Roaming seems broken since 4.1 update for Apple devices

How is your settings on Client Match? 

Occasional Contributor II
Posts: 51
Registered: ‎03-13-2014

Re: Roaming seems broken since 4.1 update for Apple devices

I havent messed with the defaults at all, but here they are:

 

Client match: Enabled

calc interval: 30 seconds

neighbor matching: 75%

threshold: 2

 

Thanks.

Moderator
Posts: 681
Registered: ‎04-16-2009

Re: Roaming seems broken since 4.1 update for Apple devices

[ Edited ]

OKC was enabled by default in 4.0.0.x but is now disabled in 4.1.  I have not checked, though, to see what happens to that setting on an SSID to see if once enabled it stays enabled through the upgrade.    Check it under the security settings on the SSID.   This only applies if you are doing WPA2-Enterprise.  I don't think the Macs support 802.11r yet.

 

Also, is this a single cluster or are the users roaming from one cluster to another?

Contributor I
Posts: 33
Registered: ‎07-10-2014

Re: Roaming seems broken since 4.1 update for Apple devices

[ Edited ]

Hi, 

 

I have had success with disabling 802.11r, 802.11k, and client match enabled, somehow iDevices have trouble roaming with the settings on.

 

--EDIT

http://support.apple.com/kb/HT5535 just found this

 

/niklas

Occasional Contributor II
Posts: 51
Registered: ‎03-13-2014

Re: Roaming seems broken since 4.1 update for Apple devices

Ive seen that SK too. All devices on the network are compatible with it, so not sure why there are more problems with it enabled.

 

Thanks.

Occasional Contributor II
Posts: 51
Registered: ‎03-13-2014

Re: Roaming seems broken since 4.1 update for Apple devices

Marcus,

 

This is a single cluster of five IAPs on one floor. Thanks for the reply.

 

Occasional Contributor II
Posts: 51
Registered: ‎03-13-2014

Re: Roaming seems broken since 4.1 update for Apple devices

OKC was turned on before and verified it is still turned on after the upgrade. I did turn off 802.11k/r on our SSID used for mobile devices, still contemplating turning it off on the user laptops SSID.

Contributor I
Posts: 33
Registered: ‎07-10-2014

Re: Roaming seems broken since 4.1 update for Apple devices

[ Edited ]

Did you have any luck disabling 802.11r & k? with Client Match enabled?

 

 

--edit too late 

/niklas

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