Controller Based WLANs

Why UCC Call quality info showing as unknown for Voice clients in UCC Dashboard as well as in CLI?
Q:

Why UCC Call quality info showing as unknown for Voice clients in UCC Dashboard as well as in CLI?



A:

UCC Call quality showing unknown for Voice clients in the UCC Dashboard as well as in CLI

 

show ucc call-info cdrs

CDRS:
-----
CDR ID  UCC Call ID  Client IP       Client MAC         Client Name  ALG   Dir  Called to  Dur(sec)  Orig Time        Status    Reason      Call Type  UCC Score  Quality  Client Health  MOS
------  -----------  ---------       ----------         -----------  ---   ---  ---------  --------  ---------        ------    ------      ---------  ---------  -------  -------------  ---
201771  201563       10.128.234.21   00:1f:9e:8b:4a:05  537071       SCCP  OG   3824       3704780   Mar 10 10:44:17  ACTIVE    NA          Voice      NA         NA       84             NA
201669  201462       10.128.235.23   00:25:84:60:a0:2b  537118       SCCP  OG   7130       3706175   Mar 10 10:21:02  ACTIVE    NA          Voice      NA         NA       0              NA
193027  192825       10.128.236.49   00:21:a0:24:bf:9d  537995       SCCP  OG   7019       4233790   Mar  4 07:47:27  ALERTING  NA          NA         NA         NA       79             NA

 

From the datapath session we observed the clients are registered with multiple call managers. 

 

show datapath session table 10.128.235.13

Source IP       Destination IP  Prot SPort DPort Cntr  Prio ToS Age Destination TAge Packets    Bytes      Flags           
--------------- --------------- ---- ----- ----- ----- ---- --- --- ----------- ---- ---------  --------- --------------- 
10.128.235.13   10.128.3.45     6    1278  2000   0/0  6    40  0   tunnel 461  70d  0          0          HCI             
                                                  0/0     0 0   0   local                                  
10.128.235.13   10.116.1.46     6    1279  2000   0/0  6    40  1   tunnel 461  707  0          0          HCI             
                                                  0/0     0 0   0   local                                  
10.116.1.46     10.128.235.13   6    2000  1279   0/0  6    40  1   tunnel 461  707  0          0          HI              
                                                  0/0     0 0   0   local                                  
10.128.3.45     10.128.235.13   6    2000  1278   0/0  6    40  1   tunnel 461  70d  0          0          HI              
                                                  0/0     0 0   0   local                                  

Deployments with multiple call managers are currently not supported by SCCP ALG hence the scores will not be calculated.

Version history
Revision #:
2 of 2
Last update:
‎07-21-2016 02:13 PM
Updated by:
 
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