How to find the cloud activation key &what to check if we don’t find it

Aruba Employee
Aruba Employee

This Article Helps to know Why you need an Activation key in Aruba central and how to get it.
- Also what to troubleshoot when you are not able to get the KEY.

 

Environment : This article applies to Aruba Instant 6.2.1.0-3.3.0.0 or higher and managed by Aruba Central.

 

Network Topology : IAP-ACTIVATE-CENTRAL

 

Why do you need the cloud activation key? 

-you need the key when you manually add the device.
-Login to your central account 
- Maintenance----Device management ----- Add devices

 

rtaImage.jpg

 

rtaImage (1).jpg

 

HOW TO GET THE ACTIVATION KEY

-Login to the IAp UI
-Go to Maintenance----- About

 

rtaImage.png

 

 

WHAT TO CHECK IF WE DON’T FIND THE CLOUD ACTIVATION KEY

Can the Instant AP resolve device.aruabnetworks.com?

  • From CLI of Instant AP ping device.arubanetworks.com
  • If no resolution checks the Instant AP is configured with a DNS server to send DNS queries to. Use CLI command ‘show summary support | include NameServer’
  • Eg Output
    6c:f3:7f:c5:35:28# show summary  support | include NameServer
    NameServer           :8.8.8.8

     


Can the Instant AP route to device.arubanetworks.com?

  • From CLI of Instant AP ping device.arubanetworks.com
  • If there is no response it may just be that ICMP is blocked along the path. HTTP and HTTPS may still be allowed.


Are HTTP and HTTPS blocked by a firewall along the path?

  • Connect a PC to a port in the same vlan/subnet as the master Instant AP. Telnet to port 80 , and 443, on device.arubanetworks.com.
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Last update:
‎11-04-2014 03:52 PM
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