How to find the cloud activation key &what to check if we don’t find it

Aruba Employee

This Article Helps to know Why you need an Activation key in Aruba central and how to get it.
- Also what to troubleshoot when you are not able to get the KEY.

 

Environment : This article applies to Aruba Instant 6.2.1.0-3.3.0.0 or higher and managed by Aruba Central.

 

Network Topology : IAP-ACTIVATE-CENTRAL

 

Why do you need the cloud activation key? 

-you need the key when you manually add the device.
-Login to your central account 
- Maintenance----Device management ----- Add devices

 

rtaImage.jpg

 

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HOW TO GET THE ACTIVATION KEY

-Login to the IAp UI
-Go to Maintenance----- About

 

rtaImage.png

 

 

WHAT TO CHECK IF WE DON’T FIND THE CLOUD ACTIVATION KEY

Can the Instant AP resolve device.aruabnetworks.com?

  • From CLI of Instant AP ping device.arubanetworks.com
  • If no resolution checks the Instant AP is configured with a DNS server to send DNS queries to. Use CLI command ‘show summary support | include NameServer’
  • Eg Output
    6c:f3:7f:c5:35:28# show summary  support | include NameServer
    NameServer           :8.8.8.8

     


Can the Instant AP route to device.arubanetworks.com?

  • From CLI of Instant AP ping device.arubanetworks.com
  • If there is no response it may just be that ICMP is blocked along the path. HTTP and HTTPS may still be allowed.


Are HTTP and HTTPS blocked by a firewall along the path?

  • Connect a PC to a port in the same vlan/subnet as the master Instant AP. Telnet to port 80 , and 443, on device.arubanetworks.com.
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Last update:
‎11-04-2014 03:52 PM
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