04-21-2016 10:43 AM
looking for a little help please. Just got some Aruba AP's in and we are setup to use AMP8.0 to configure them. Have some state side and shipped some to Spain, Bilboa. The AP's state side work fine but the AP's in Spain configure but the radios never come up. Shows 802.11bgn disabled and 802.11ac disabled. what could be wrong. if theres anything i need to show to try and troubleshoot, please let me know. New to Aruba so looking for some help.
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04-21-2016 11:16 AM
As you are located in Spain, you must be using IAP-RW (Rest of the World).
This implies that you need to configure the regulatory domain on the IAP.
If not configuring the regulatory domain, radios will remain shutdown.
To achieve regulatory domain configuration via AirWave, you need to enable AirWave to configure the country code.
Let me know if this resolves your issue.
Paul Gallant, Eng.
04-21-2016 12:40 PM
You should not have to reboot the AP.
You have to set the contry code in the system settings.
Then you have to apply the change to send the country code instruction to the IAP configuration.
Paul Gallant, Eng.
04-21-2016 02:58 PM
thanks for the help. i had to remove the ap and force it to reactivate via the cloud. once i made the changes you recommended and forced the reactivate it all came up correctly. i really appreciate the help.
04-25-2016 08:54 AM
Paul can i ask another question. we have radius setup on our AMP. in our US group anytime a pc tries to authenticate to our network the radius server users the VC as the authentication IP. The RADIUS server has the VC IP address as a radius client. Well in our Spain group we have everything setup exactly the same. But when a pc tries to connect it fails. when we looked in the radius logs it shows that the AP tries to authenticate and not the VC. The VC IP address is setup as the radius client. Can you assist with this?