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Occasional Contributor II

Cell phone - captive portal splash page cannot be diaplayed

We have one guest ssid configured for captive portal acknowledged , issue we are facing is splash page says it cannot be disaplyed when tried from cell phones from PC it is working fine.

 

from cell phone they cannot get IP

Guru Elite

Re: Cell phone - captive portal splash page cannot be diaplayed

Are you saying that the cell phone does not get an ip address?  What kind of cell phone?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Cell phone - captive portal splash page cannot be diaplayed

Samsung galaxy s7 Edge

Guru Elite

Re: Cell phone - captive portal splash page cannot be diaplayed

What ip address range is being provided to clients?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Cell phone - captive portal splash page cannot be diaplayed

Network Assigned - they get IP from DHCP.

Guru Elite

Re: Cell phone - captive portal splash page cannot be diaplayed

What is the URL in the browser that it says cannot be displayed?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: Cell phone - captive portal splash page cannot be diaplayed

Occasional Contributor I

Re: Cell phone - captive portal splash page cannot be diaplayed

Also have a look at your security /access rules. For testing purposes remove them if any and add only the allow any destination.
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