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Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

Instant Internal Server: Server Timeout (Radius)

Hi guys,

long story short: since i restored a old backup, my clients are unable to connect with psk & mac authentication...

i did some testing and figured out that everything works with psk only, so i suppose it's the mac-authentication.

 

show ap debug auth-trace-buf keeps showing me lines like this:

Feb  3 14:52:11  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
Feb  3 14:52:57  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 14:53:17  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
Feb  3 14:54:04  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 14:54:24  server out-of-service  *  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    server timeout
Feb  3 14:55:10  mac-auth-req          ->  e8:b1:fc:xx:xx:xx  24:de:c6:xx:xx:xx/InternalServer  -  -    E8B1FCXXXXXX

 

any clues?

thank you!

 

Guru Elite
Posts: 21,270
Registered: ‎03-29-2007

Re: Instant Internal Server: Server Timeout (Radius)

[ Edited ]

Since you restored a backup, there could be a range of issues.  First check to see if there is anything in the local user database:

 

show local-userdb

 If you do not have any local users and you don't have any guest users there, you can try repairing the database from the GUI.

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

Re: Instant Internal Server: Server Timeout (Radius)

Hi Colin,

thanks for the quick reply.

the show local-userdb doesn't work on our Instant-AP's, but show users gave me a list of users:

Spoiler
guest          XXXXXXXX70cb55a5a94ed056XXXXXXXX                  Captive Portal
001b7702bc57  XXXXXXXX7c4868622d263fce6cc81bda940ab095XXXXXXXX  Radius
08edb99efa91  XXXXXXXX56a959f19d497f4060f71aec93406b7cXXXXXXXX  Radius
74e1b6323d04  XXXXXXXX6bdc16279344d7c98a65534c28fd99caXXXXXXXX  Radius
74e1b630560e  XXXXXXXX2afa2305733240d2163d6a173fb8788eXXXXXXXX  Radius
64a3cbbeb300  XXXXXXXX45529a6d7c7236b83d858fd0c9edd99cXXXXXXXX  Radius
...

 

And GUI shows something like this:

int-srv.png

 

Guru Elite
Posts: 21,270
Registered: ‎03-29-2007

Re: Instant Internal Server: Server Timeout (Radius)

I apologize.  I did not see "instant".  Please try disabling mac authentication, see if it works, then re-enable mac authentication.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

Re: Instant Internal Server: Server Timeout (Radius)

[ Edited ]
 
Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

Re: Instant Internal Server: Server Timeout (Radius)

Thanks Colin,

but this sadly didn't work

Spoiler
Feb  3 16:47:21  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 16:47:26  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 16:47:33  mac-auth-req          ->  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    E8B1FCXXXXXX
Feb  3 16:47:41  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
Feb  3 16:47:46  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
Feb  3 16:47:53  server out-of-service  *  e8:b1:fc:XX:XX:XX  24:de:c6:XX:XX:XX/InternalServer  -  -    server timeout
Guru Elite
Posts: 21,270
Registered: ‎03-29-2007

Re: Instant Internal Server: Server Timeout (Radius)

bv8,

 

Can you instant message me, so that we can obtain your tech support, so that we can possibly replicate?

 

Thanks in advance.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 10
Registered: ‎01-28-2015

Re: Instant Internal Server: Server Timeout (Radius)

Any updates on this? :)

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