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Contributor I

Investigate 'roaming' issues in Instant VC

Hi there, a customer of us is reporting roaming issues for e.g. a Samsung Tablet and a Macbook. 

 

They say while walking though the office, the connection dissapears and reconnects later on if they Disable > Enable WiFi on the devices.

 

This is not good. I want to understand how to investigate roaming issues fromout the Instant VC using Airwave. We don't have remote access via SSH to the instant VC. 

 

Which command should I run fromout Airwave to investigate what a problem can be / and to adjust settings?

 

ARM Client Match is enabled. CM calcutlating interval is set to 20 seconds and Neighbour matching is set to 60%

Guru Elite

Re: Investigate 'roaming' issues in Instant VC

What is the minimum and maximum transmit power under RF> ARM?

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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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Contributor I

Re: Investigate 'roaming' issues in Instant VC

I see minimum = 9 and maximum = 18

Guru Elite

Re: Investigate 'roaming' issues in Instant VC

Okay.  What is the RF utilization on the band that the client is running on?

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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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