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Support Types / Simple IAP Deployments

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  • 1.  Support Types / Simple IAP Deployments

    Posted Apr 07, 2015 01:35 PM

    Hello,

     

          I would like to know when designing a simple 10 IAP deployment what crucial support packages should be sold in order for the customer at a minimum recevie phone "Technical Support" along with "Aruba OS firmware upgrades"?

     

        Most of the Technical Phone support  packages that I found are tied in with indivudal support for specific modules that pertain to a "controller based" deployment.

     

     

    Thanks,

    Riccardo



  • 2.  RE: Support Types / Simple IAP Deployments

    Posted Apr 07, 2015 01:42 PM

    I believe you are looking for IAP Arubacare support. The Sku should be something like

     

    SN1-IAP-215-RW

     

    SN1 is one year. Replace the 1 with anything from 2-5 for multi year support.

     

    215 would be replaced by the model you want support for, and 'rw' would be replaced by the region, likely -US or -RW, unless you are in Japan or Israel.

     

    Some more info about Arubacare support: http://www.arubanetworks.com/pdf/support/ds_arubacare_us.pdf

     

    _ELiasz



  • 3.  RE: Support Types / Simple IAP Deployments

    Posted Apr 07, 2015 01:45 PM

    HI,

     

    You can include Aruba central . it will be very handy for somebody who maintain small deployment with IAPs.