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Occasional Contributor II
Posts: 16
Registered: ‎11-22-2013

iPad connectivity issues and firmaware questions

Hi all,

 

I've got a client with an extremely simple configuration, at this point with 1 IAP-135 running code 6.3.1.8-4.0.0.9. We are having issues with iPads, IOS8, needing to reauthenticate and in general not being stable with their connection to the IAP. This occurs with multiple iPads. The environment they are in tests out cleanly with RF, and other devices, laptops, chromebooks have no apparrent issues. Has anyone found an issue with this and any settings that helps with the problem?

 

This firmware is dated 11/24/2014 which seems a bit dated and there is 6.4.2.3-4.1.2.1 in early release. What's the feeeling about the early release firmware?

 

Thanks,

 

Kurt

Valued Contributor II
Posts: 804
Registered: ‎12-01-2014

Re: iPad connectivity issues and firmaware questions

Hi,

You need to work on OKC (Key caching) to resolve this issue.

 

Please feel free to come back if any further help needed.

Cheers,
Venu Puduchery,
[Is my post helped you ? Give Kudos :) ]
Occasional Contributor II
Posts: 16
Registered: ‎11-22-2013

Re: iPad connectivity issues and firmaware questions

Hi Venu,

 

I've done a bit of research on OKC, but not sure if it applies to my configuration of 1 AP and WPA2-AES. Can you elaborate on how I might implement this to help with this problem.

 

Thanks,

 

Kurt

Contributor I
Posts: 33
Registered: ‎07-10-2014

Re: iPad connectivity issues and firmaware questions

Can you please upload the configuration on the SSID,

Or check if you have 802.11r enabled, some IOS devices have problems with the standard 

Occasional Contributor II
Posts: 16
Registered: ‎11-22-2013

Re: iPad connectivity issues and firmaware questions

Hi,

 

Thanks for the help.

 

820.11R was disabled. I did enable it, which is reflected in the configuration. I've included the SSID configuration also:

 

wlan ssid-profile BGCDC
enable
index 0
type employee
essid BGCDC
wpa-passphrase 3270834dccdda8911181c6c994efb6be1afffff79179baf9
opmode wpa2-psk-aes
max-authentication-failures 0
auth-server InternalServer
rf-band all
captive-portal disable
dtim-period 1
inactivity-timeout 1000
broadcast-filter arp
multicast-rate-optimization
dynamic-multicast-optimization
dmo-channel-utilization-threshold 90
local-probe-req-thresh 0
max-clients-threshold 64
dot11r

auth-survivability cache-time-out 24

 

Thanks again for the asssistance.

 

Kurt

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