Monitoring, Management & Location Tracking

How to troubleshoot configuration push issues on Airwave?

Symptoms :

 

  1. Config Audit does not show a mismatch
    1. Audit again
    2. Increase number of Audit processes. This can be increased under AMP Setup > General > Performance > Maximum Number of Audit processes
    3. If no luck, enable qlog for config_audit (qlog enable config_audit) and check for errors in the log file generated which can be found in /var/log/amp_daig/config_audit
    4. You can also check for errors in /var/log/config_audit
    5. Finally if the above does not help try to kill the services ConfigVerifier. This is service impacting and do ask the customer before taking this step.

This can be done using
kill -9 $(pidof Daemon:: ConfigVerifier)
 

  1. Config does not get pushed even after a Mismatch shown by Airwave upon Auditing
    1. Check audit trail on controller
    2. Check telnet logs on controller

check above logs to see if AMP is trying to actually push the configuration desired

  1. After putting the controller in Manage mode, controller is stuck in Progress state
    1. Increase the number of configuration processes. This can be increased under AMP Setup > General > Performance > Maximum Number of configuration processes

Try to push the config again

  1. Check for any pending config jobs

dbc “select count (*) from new_config”
Delete them
dbc “delete from new_config”
 
Once done try to push the config again and see if that helps

  1. Finally if the above does not help try to kill the services ConfigPusher and PartialConfigPusher. This is service impacting and do ask the customer before taking this step. This can be done using

kill -9 $(pidof Daemon:: ConfigPusher)
kill -9 $(pidof Daemon:: PartialConfigPusher)

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Last update:
‎07-16-2014 06:03 AM
Updated by:
 
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